Outlook 2013 missing imported PST emails

Posted on 2014-07-14
Last Modified: 2014-08-12
I have a client that has got Outlook 2013 which has just moved from an IMAP account to hosted exchange account.  Due to this I exported all emails from her old IMAP OST file to a exported PST file.  Then create the new Hosted Exchange account within Outlook 2013, this is working fine as sending and receiving is ok.  I then  imported the exported PST file into the Exchange account which has lots of folders etc....  

The folders within the inbox all appear from the imported data whoever there are no emails within the inbox folders.  Due to this being a hosted exchange account she can also access her emails via OWA, when logging into OWA all the inbox folders and emails ARE there.... just no emails within Outlook 2013.

I would be most grateful if someone can point me in the right direction to resolving this issue!!
Question by:scratche
    LVL 13

    Expert Comment

    Try to create a new PST in your profile and drag the folders you want to take with you to the PST. This method will preserve custom views and forms published to folder.

    Dragging default folders, such as Inbox, Calendar, and Contacts, brings up a message that you can’t move default folders. The contents will be copied instead, with the folder named Inbox (1), Calendar (1), etc.

    After that, you will have the pst file ready

    Author Comment

    I have tried that and the folders are still showing empty which is strange...
    Any more ideas?

    Author Comment

    I have also set up the exchange account on a completely new laptop running Outlook 2013 and when setting up this pulls all the emails into the account except for any emails within the folders...., still nothing in folders!

    Accepted Solution

    Found the issue was due to the emails not being displayed within the folders were from IMAP before and Outlook 2013 had hidden all IMAP emails.  Within Outlook, select the folder(s) one by one that aren't showing the emails, then select view, click Change View, then select shall IMAP.

    Author Closing Comment


    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    Why You Should Analyze Threat Actor TTPs

    After years of analyzing threat actor behavior, it’s become clear that at any given time there are specific tactics, techniques, and procedures (TTPs) that are particularly prevalent. By analyzing and understanding these TTPs, you can dramatically enhance your security program.

    My experience with Windows 10 over a one year period and suggestions for smooth operation
    Outlook Free & Paid Tools
    This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
    To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

    737 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    19 Experts available now in Live!

    Get 1:1 Help Now