I would like emails from end users to contain more standard information, post processing script to pull hostname, IP, etc.

OK, here is the scenario:

End User sends an email to our helpdesk, but once we receive it, we are missing simple information to move on the issue.  I would like to have something in place that I could deploy that would get the IP Address, Hostname, and any/all/main email signature (generally provides cell phone information that the End User forgets).  I would like that to be appended to the original email.

I am confident its possible with VBA, but then there is the other issue of mass deployment.  So I am just curious if there is any suggestions out there.

We have Windows 7 clients, Exchange 2010 and outlook 2010/2013

THX
Dragon-Riding-PaladinAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Adam (CodeTwo Software)IT AnimalCommented:
Hi Dragon-Riding-Paladin,

On Exchange 2010 it's very easy to configure a server-level email signature containing users' Active Directory details, including Phone number. You do this using Hub Transport rules.

I don't think you can pull an IP address and hostname into an email body using Hub Transport rules, but both details are added to the message header, which can be viewed by the end-user (Outlook 2010/2013: open email, File, Properties, Internet headers section).

The advantage of this solution is that the end-user has no influence over the signature and you skip the issue of mass deployment. Would that work for you?

Best regards,
Adam
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Email Software

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.