I would like emails from end users to contain more standard information, post processing script to pull hostname, IP, etc.

Posted on 2014-07-14
Last Modified: 2015-02-01
OK, here is the scenario:

End User sends an email to our helpdesk, but once we receive it, we are missing simple information to move on the issue.  I would like to have something in place that I could deploy that would get the IP Address, Hostname, and any/all/main email signature (generally provides cell phone information that the End User forgets).  I would like that to be appended to the original email.

I am confident its possible with VBA, but then there is the other issue of mass deployment.  So I am just curious if there is any suggestions out there.

We have Windows 7 clients, Exchange 2010 and outlook 2010/2013

Question by:Dragon-Riding-Paladin
    1 Comment
    LVL 4

    Accepted Solution

    Hi Dragon-Riding-Paladin,

    On Exchange 2010 it's very easy to configure a server-level email signature containing users' Active Directory details, including Phone number. You do this using Hub Transport rules.

    I don't think you can pull an IP address and hostname into an email body using Hub Transport rules, but both details are added to the message header, which can be viewed by the end-user (Outlook 2010/2013: open email, File, Properties, Internet headers section).

    The advantage of this solution is that the end-user has no influence over the signature and you skip the issue of mass deployment. Would that work for you?

    Best regards,

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