[Last Call] Learn how to a build a cloud-first strategyRegister Now


I would like emails from end users to contain more standard information, post processing script to pull hostname, IP, etc.

Posted on 2014-07-14
Medium Priority
Last Modified: 2015-02-01
OK, here is the scenario:

End User sends an email to our helpdesk, but once we receive it, we are missing simple information to move on the issue.  I would like to have something in place that I could deploy that would get the IP Address, Hostname, and any/all/main email signature (generally provides cell phone information that the End User forgets).  I would like that to be appended to the original email.

I am confident its possible with VBA, but then there is the other issue of mass deployment.  So I am just curious if there is any suggestions out there.

We have Windows 7 clients, Exchange 2010 and outlook 2010/2013

Question by:Dragon-Riding-Paladin
1 Comment

Accepted Solution

Adam (CodeTwo Software) earned 2000 total points
ID: 40196356
Hi Dragon-Riding-Paladin,

On Exchange 2010 it's very easy to configure a server-level email signature containing users' Active Directory details, including Phone number. You do this using Hub Transport rules.

I don't think you can pull an IP address and hostname into an email body using Hub Transport rules, but both details are added to the message header, which can be viewed by the end-user (Outlook 2010/2013: open email, File, Properties, Internet headers section).

The advantage of this solution is that the end-user has no influence over the signature and you skip the issue of mass deployment. Would that work for you?

Best regards,

Featured Post

[Webinar] Cloud and Mobile-First Strategy

Maybe you’ve fully adopted the cloud since the beginning. Or maybe you started with on-prem resources but are pursuing a “cloud and mobile first” strategy. Getting to that end state has its challenges. Discover how to build out a 100% cloud and mobile IT strategy in this webinar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Steps to fix error: “Couldn’t mount the database that you specified. Specified database: HU-DB; Error code: An Active Manager operation fail”
Currently, there is an issue with being able to copy values from an external application to a dropdown list in Project Web Access (PWA).  The standard copy and paste methods don't seem to work properly. Here is a way to accomplish this task to s…
Visualize your data even better in Access queries. Given a date and a value, this lesson shows how to compare that value with the previous value, calculate the difference, and display a circle if the value is the same, an up triangle if it increased…
Whether it be Exchange Server Crash Issues, Dirty Shutdown Errors or Failed to mount error, Stellar Phoenix Mailbox Exchange Recovery has always got your back. With the help of its easy to understand user interface and 3 simple steps recovery proced…
Suggested Courses

834 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question