Citrix xenapp 6.5 website down after changing IP

Posted on 2014-07-14
Last Modified: 2014-07-21

I have a Citrix xenapp installation on Windows 2008 R2 servers.

2 web servers
1 sql server
2 app servers

After my co-worker changed the IP's of all the servers (big project), when I try to connect to the main website I get the default IIS7 splash screen and not the Citrix web page.  The main error I'm seeing now is that the Citrix servers cannot contact the TS licensing server.  Not sure if that would impact the website displaying correctly.  I'm thinking that the website should still display, then  get a TS license error after attempting logging in.

Any Ideas?

Question by:tonyjoewalker

    Author Comment

    we got a little progress.  the websites are back up, and Windows TS licensing looks good.

    error message

    Citrix License warning notice

          Citrix xenapp is unable to retire the license server location.  Check to see if IMA service is running...

    Author Comment

    now we are getting error:

    Citrix XenApp licens aquisition error (500).  Unable to aquire...
    LVL 14

    Accepted Solution

    Citrix licensing can be finicky and may suspect that you're trying to pull a fast one.  If you haven't done so already, please reboot all of the servers.  

    Alternatively or in addition, please see CTX123935. That has a licensing utility checker that's very useful.

    Author Comment

    Thank you.  That will help.  We have two web servers but I only get that message with one of them.  I had four of my cow-orkers log in to the web interface on the server that gives that message when trying to RDP to it and open IE.  Everybody was able to open IE with no problems, so I'm thinking Citrix is completely functional, but I can't TS to the one web server.

    Does that help narrow down the issue?

    Author Closing Comment

    thank you!

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