Copy and Paste Functionality not always working

I recently had a user that reported an issue with copy and pasting inside and between applications.  It doesn't seem to be one application it just seems to be everything in general.  I think it's more so related to the copying than the pasting.  Obviously you can't paste if you didn't copy what you were supposed to.  Anyway I figured this was a fluke and just related to her laptop but then I had another person report the same issue.  They both run Windows 8.1 and they are both newer laptops.  I've never seen anything like this so I'm not sure where I should even start for troubleshooting.  Wanted to see if anyone else had seen this, very odd.  Thanks!
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Nathan RileyFounderCommented:
Wait, "you're not the only one" holds true for literally every computer problem. But that does not tell us anything about the root cause. With something as popular as C&P, you will have thousands of errors and "under-certain-conditions-bugs". But this is definitely nothing win8.1 is doing - our company upgrade to 8.1 has not seen any change in c&p behavior for example.

So you have to start basic trouble shooting, let me guide you:
-is it reproducible?
-is it only reprod. between certain apps?
-is it reproducible with any type of contents (files/images/text)?
-does it happen with any user on that machines?
-does it happen in safe mode?

With answers to these questions, you may get a grip. Without, it's wild guessing.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
themaidsAuthor Commented:
Thanks for the suggestions.  I did try and run "sfc /scannow" but no luck.  I may be forced to re-do their laptops since it's just the two of them.
Cloud Class® Course: Microsoft Office 2010

This course will introduce you to the interfaces and features of Microsoft Office 2010 Word, Excel, PowerPoint, Outlook, and Access. You will learn about the features that are shared between all products in the Office suite, as well as the new features that are product specific.

Please look at the guidance on how to rate answers :)
themaidsAuthor Commented:
I really wanted to just close the post as neither one of these suggestions helped so I thought I'd be fair and just give 250 points to the both of you for at least making an effort to help me so I'm sorry if you feel like you didn't get enough "points" :)
It's not about points but about using the rating system correctly. C means, the "answers" were lacking all sorts of things. So C should only be given when the expert says, "sorry, that's all I have to offer" and not if the asker decides to close the question because he loses interest.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 8

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.