[Webinar] Learn how to a build a cloud-first strategyRegister Now

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 212
  • Last Modified:

website not displaying

client is unable to view website that we just made changes to.

http://crystallakewi.org/

He keeps getting an error saying Unable to open internet site http://crystallakewi.org/. He cleared history and cache.  Any other suggestions?  He can see other site fine.
0
nsitedesigns
Asked:
nsitedesigns
  • 13
  • 8
  • 7
  • +3
1 Solution
 
Nathan RileyFounder/CTOCommented:
I can see it just fine, I don't show any errors on the site.

Did you recently updated the DNS?
0
 
nsitedesignsAuthor Commented:
nope - just updated content on site.
0
 
Nathan RileyFounder/CTOCommented:
Very strange, what browser and operating system are they on?
0
VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

 
Big MontySenior Web Developer / CEO of ExchangeTree.org Commented:
i can see it as well...

have they tried another browser?
are they running any kind of security suite such as antivirus?
are their browsers up to date?
0
 
nsitedesignsAuthor Commented:
Waiting for client to let me know what browser they are using.  Weird thing is that they used to be able to see site (this weekend) but now cannot.  Plus, they can see other sites with no problems.
0
 
Big MontySenior Web Developer / CEO of ExchangeTree.org Commented:
going to suggest he obvious here :)

did they reboot? :)
0
 
Nathan RileyFounder/CTOCommented:
Can they see other sites that reside on the same server?  May need to ask them for their IP address as well and check the server firewall to see if for any reason they have been blocked.
0
 
Dave BaldwinFixer of ProblemsCommented:
Apparently he's running IE8 because I get that same message in IE8.  Firefox is fine and so is Chrome.
0
 
nsitedesignsAuthor Commented:
I advised him to reboot.  No word yet if that helped.  Why would IE8 not display this site?
Yes, they can see other sites on the internet.  The site is on a shared server.  Not sure how he can test other sites on this server.
0
 
Big MontySenior Web Developer / CEO of ExchangeTree.org Commented:
got the following message in the console in Chrome:

'window.webkitStorageInfo' is deprecated. Please use 'navigator.webkitTemporaryStorage' or 'navigator.webkitPersistentStorage' instead.

perhaps that's upsetting IE8 to the point where it breaks the whole page.
0
 
nsitedesignsAuthor Commented:
I don't have any idea what you just gave me.  I designed site using dreamweaver in html.  Didn't do any fancy font or use a webkit.
0
 
Dave BaldwinFixer of ProblemsCommented:
IE8 does not support a lot of things that newer browsers do.  Looking at the headers, the last thing that loads is "/netWx-V28.swf" which is from one of the weather sites.  Even after I upgraded to the current version of Adobe Flash, the site wouldn't load.
0
 
Dave BaldwinFixer of ProblemsCommented:
You are loading a lot of stuff from other sites which you have no control over.  They are definitely using Flash and may well be using HTML5 which IE8 does poorly if at all.
0
 
nsitedesignsAuthor Commented:
So the darn weather on the home page is probably the culprit.  The only other site they link to is a calendar program that they paid bravenet.com for.
0
 
Dave BaldwinFixer of ProblemsCommented:
Actually you're loading Flash from a couple of sources and it looks like a Google ad also.  Attached is the file with the headers so you can see what's being loaded.
CrystalLake.txt
0
 
nsitedesignsAuthor Commented:
Huh?  We have no google ad.  Where do you see that?
The only other flash is the youtube video that we just added today.

I removed the weather and youtube vieo.  Does this page work for you now?
http://crystallakewi.org/2.html
0
 
Dave BaldwinFixer of ProblemsCommented:
Yes, that works fine now in IE8.  The Google javascript is probably coming in with the Youtube video (Google owns Youtube).
0
 
nsitedesignsAuthor Commented:
That is so strange.  We replaced an older video from youtube with this new video.  Didn't think anything of it until you suggested it might be an issue.  Client is gone for the day and will get back to me when he returns tomorrow.  THanks team!
0
 
Scott Fell, EE MVEDeveloperCommented:
fyi, the weather thing does not have to be done in asp.  You can use html, js
0
 
Davy ParidaensCommented:
Instruct the user to Flush and reset a client resolver cache using: ipconfig /flushdns

use the following keys:
winkey+R
type cmd then press enter
type ipconfig /flushdns then press enter

Try to access the page again
0
 
nsitedesignsAuthor Commented:
Davy,

Client works for big insurance firm.  Is this something he can do by himself?  He works for a private company and the site in question is not related to his business so the IT dept at his office cannot be called in to help.

If he can do on his own, please provide more detailed instructions.
0
 
Nathan RileyFounder/CTOCommented:
Yes it's something he can do himself, although not sure why it would help if you haven't changed the DNS.

If you still want to try:

1. Click start
2. In the run box type cmd
3. In the cmd box that pops up type ipconfig /flushdns
0
 
Scott Fell, EE MVEDeveloperCommented:
Does it work with the weather loaded but leaving out youtube?  I noticed one of the scripts youtube loads does not pass a js linter.  Also, google stopped supporting ie9 last fall (almost a year).  I imagine anything they do is without care to ie7,8 and 9.  As Dave pointed out, that would include youtube.
0
 
Davy ParidaensCommented:
As the rest of us can open the site without any errors or issues, then the issue is localy. Before you ask the IT dep to take a look at the firewall if something is intercepted, you can execute the  instruction that i send. A thing to do is do netsh winsock reset this will clean the ARP table. It's important that the user has administrator rights to do that.

winsock description:
http://support.microsoft.com/kb/299357 

flush DNS description:
http://technet.microsoft.com/en-us/library/cc781949%28v=ws.10%29.aspx
0
 
Scott Fell, EE MVEDeveloperCommented:
Davy Paridaens, please note:

>Client works for big insurance firm.  site in question is not related to his business so the IT dept at his office cannot be called in to help.

The last thing we want to do is tell nsitedesigns to instruct her client to perform this type of task on their work computer that could possibly cause an issue that requires the IT department anyway.  

Since all of us have no problem with this, I would simply ask your client to view this on a computer outside of that firm.    Let his IT department handle this type of thing.  What if...
0
 
Davy ParidaensCommented:
no problem :D
0
 
Dave BaldwinFixer of ProblemsCommented:
Please note that it was Only IE8 that failed.  And when the 'weather' link was removed, it started 'working' in IE8 again.  It clearly has Nothing to do with DNS.  If it did, other browsers would also have problems.
0
 
nsitedesignsAuthor Commented:
Thanks all.  I will play around with the weather "stuff" Scott sent and see if I can get that to work and then put back on video.  Again, the video we put on replaced an earlier video which client was able to see.  The site has had the weather icon on it for years now.  Not sure why all of a sudden it would cause problems unless the company that it goes to has made any modifications.
0
 
Dave BaldwinFixer of ProblemsCommented:
Things always change...
0
 
Scott Fell, EE MVEDeveloperCommented:
yes, and your client is in the 1%.  probably not the 1% he/she would like to be in, just the 1% that still is using ei8.  I would venture to say even 1% is a high figure.  I see about 2% using ie9 or less and the lions share of that is ei9.   My standard line is google has not supported ie9 or less since about November 2013.  https://support.google.com/a/answer/33864?hl=en Google will only support the current and 1 previous version of a browser.    MS has sped up the process of new versions of IE over the past 3 years with 1 version each year. It may not be for another 12 months until we see v12 but it does mean very shortly only v11 and 12 could be supported by google.

I think those people that are required to use XP know what they are up against and will make do.  In the meantime, Dave will be there with every OS ready to help!
0
 
nsitedesignsAuthor Commented:
: )
0
 
nsitedesignsAuthor Commented:
we eliminated the weather link and that fixed site.  He would like to have some sort of weather link on his site.  Is there one that works good in ie8?
0
 
Dave BaldwinFixer of ProblemsCommented:
Since people keep "upgrading" their sites, there can't be anything that we could 'guarantee' would continue to work.  Several major sites like Google do not support IE8 now.
0
 
Scott Fell, EE MVEDeveloperCommented:
...or even ie9.

There are plenty of weather widgets.  Try another http://www.accuweather.com/en/free-weather-widgets  or make your own thanks to our govt http://forecast.weather.gov/MapClick.php?CityName=Sheboygan&state=WI&site=MKX&textField1=43.7428&textField2=-87.7309&e=1#.U86PPoBdUtk you can click on the little xml button and there is your feed.  Now just have to consume it via js or jquery  or a server side language.
0
 
nsitedesignsAuthor Commented:
Thanks.  What do you mean by "consume it"?
0
 
Scott Fell, EE MVEDeveloperCommented:
Consume = use

You can read it via jquery as one option.  http://api.jquery.com/jquery.parsexml/  As long as you use jquery 1.1x instead of 2.x there will be support for older IE browsers.  But to use any type of javascript for this, you first have to have the data on your server.  You can schedule a task/cron job to run every hour that can grab the xml file and store it on your own server.  Then access the xml from your server via js.

If you click on the orange xml link for the weather.gov site, you will see xml
This XML file does not appear to have any style information associated with it. The document tree is shown below.
<dwml xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" version="1.0" xsi:noNamespaceSchemaLocation="http://graphical.weather.gov/xml/DWMLgen/schema/DWML.xsd">
<head>
<product concise-name="dwmlByDay" operational-mode="developmental" srsName="WGS 1984">
<creation-date refresh-frequency="PT1H">2014-07-22T12:13:03-05:00</creation-date>
<category>current observations and forecast</category>
</product>
<source>
<production-center>Milwaukee, WI</production-center>
<credit>http://www.crh.noaa.gov/mkx</credit>
<more-information>http://www.nws.noaa.gov/forecasts/xml/</more-information>
</source>
</head>
<data type="forecast">
<location>
<location-key>point1</location-key>
<description>Sheboygan, WI</description>
<point latitude="43.75" longitude="-87.72"/>
<city state="WI">Sheboygan</city>
<height datum="mean sea level">600</height>
</location>
<moreWeatherInformation applicable-location="point1">
http://forecast.weather.gov/MapClick.php?lat=43.75&lon=-87.72
</moreWeatherInformation>
<time-layout time-coordinate="local" summarization="12hourly">
<layout-key>k-p12h-n13-1</layout-key>
<start-valid-time period-name="This Afternoon">2014-07-22T12:00:00-05:00</start-valid-time>
<start-valid-time period-name="Tonight">2014-07-22T18:00:00-05:00</start-valid-time>
<start-valid-time period-name="Wednesday">2014-07-23T06:00:00-05:00</start-valid-time>
<start-valid-time period-name="Wednesday Night">2014-07-23T18:00:00-05:00</start-valid-time>
<start-valid-time period-name="Thursday">2014-07-24T06:00:00-05:00</start-valid-time>
<start-valid-time period-name="Thursday Night">2014-07-24T18:00:00-05:00</start-valid-time>
<start-valid-time period-name="Friday">2014-07-25T06:00:00-05:00</start-valid-time>
<start-valid-time period-name="Friday Night">2014-07-25T18:00:00-05:00</start-valid-time>
<start-valid-time period-name="Saturday">2014-07-26T06:00:00-05:00</start-valid-time>
<start-valid-time period-name="Saturday Night">2014-07-26T18:00:00-05:00</start-valid-time>
<start-valid-time period-name="Sunday">2014-07-27T06:00:00-05:00</start-valid-time>
<start-valid-time period-name="Sunday Night">2014-07-27T18:00:00-05:00</start-valid-time>
<start-valid-time period-name="Monday">2014-07-28T06:00:00-05:00</start-valid-time>
</time-layout>
<time-layout time-coordinate="local" summarization="12hourly">
<layout-key>k-p24h-n7-1</layout-key>
<start-valid-time period-name="This Afternoon">2014-07-22T12:00:00-05:00</start-valid-time>
<start-valid-time period-name="Wednesday">2014-07-23T06:00:00-05:00</start-valid-time>
<start-valid-time period-name="Thursday">2014-07-24T06:00:00-05:00</start-valid-time>
<start-valid-time period-name="Friday">2014-07-25T06:00:00-05:00</start-valid-time>
<start-valid-time period-name="Saturday">2014-07-26T06:00:00-05:00</start-valid-time>
<start-valid-time period-name="Sunday">2014-07-27T06:00:00-05:00</start-valid-time>
<start-valid-time period-name="Monday">2014-07-28T06:00:00-05:00</start-valid-time>
</time-layout>
<time-layout time-coordinate="local" summarization="12hourly">
<layout-key>k-p24h-n6-2</layout-key>
<start-valid-time period-name="Tonight">2014-07-22T18:00:00-05:00</start-valid-time>
<start-valid-time period-name="Wednesday Night">2014-07-23T18:00:00-05:00</start-valid-time>
<start-valid-time period-name="Thursday Night">2014-07-24T18:00:00-05:00</start-valid-time>
<start-valid-time period-name="Friday Night">2014-07-25T18:00:00-05:00</start-valid-time>
<start-valid-time period-name="Saturday Night">2014-07-26T18:00:00-05:00</start-valid-time>
<start-valid-time period-name="Sunday Night">2014-07-27T18:00:00-05:00</start-valid-time>
</time-layout>
<parameters applicable-location="point1">
<temperature type="maximum" units="Fahrenheit" time-layout="k-p24h-n7-1">
<name>Daily Maximum Temperature</name>
<value>87</value>
<value>70</value>
<value>71</value>
<value>74</value>
<value>73</value>
<value>77</value>
<value>72</value>
</temperature>
<temperature type="minimum" units="Fahrenheit" time-layout="k-p24h-n6-2">
<name>Daily Minimum Temperature</name>
<value>61</value>
<value>54</value>
<value>56</value>
<value>61</value>
<value>61</value>
<value>61</value>
</temperature>
<probability-of-precipitation type="12 hour" units="percent" time-layout="k-p12h-n13-1">
<name>12 Hourly Probability of Precipitation</name>
<value>30</value>
<value>30</value>
<value xsi:nil="true"/>
<value xsi:nil="true"/>
<value xsi:nil="true"/>
<value xsi:nil="true"/>
<value xsi:nil="true"/>
<value>30</value>
<value>40</value>
<value>40</value>
<value>40</value>
<value>40</value>
<value>40</value>
</probability-of-precipitation>
<weather time-layout="k-p12h-n13-1">
<name>Weather Type, Coverage, Intensity</name>
<weather-conditions weather-summary="Chance Thunderstorms"/>
<weather-conditions weather-summary="Chance Thunderstorms"/>
<weather-conditions weather-summary="Mostly Sunny"/>
<weather-conditions weather-summary="Patchy Fog"/>
<weather-conditions weather-summary="Patchy Fog"/>
<weather-conditions weather-summary="Mostly Clear"/>
<weather-conditions weather-summary="Mostly Sunny"/>
<weather-conditions weather-summary="Chance Thunderstorms"/>
<weather-conditions weather-summary="Chance Thunderstorms"/>
<weather-conditions weather-summary="Chance Thunderstorms"/>
<weather-conditions weather-summary="Chance Thunderstorms"/>
<weather-conditions weather-summary="Chance Thunderstorms"/>
<weather-conditions weather-summary="Chance Thunderstorms"/>
</weather>
<conditions-icon type="forecast-NWS" time-layout="k-p12h-n13-1">
<name>Conditions Icon</name>
<icon-link>
http://forecast.weather.gov/images/wtf/medium/scttsra30.png
</icon-link>
<icon-link>
http://forecast.weather.gov/images/wtf/medium/nscttsra30.png
</icon-link>
<icon-link>
http://forecast.weather.gov/images/wtf/medium/sct.png
</icon-link>
<icon-link>
http://forecast.weather.gov/images/wtf/medium/nbknfg.png
</icon-link>
<icon-link>
http://forecast.weather.gov/images/wtf/medium/sctfg.png
</icon-link>
<icon-link>
http://forecast.weather.gov/images/wtf/medium/nfew.png
</icon-link>
<icon-link>
http://forecast.weather.gov/images/wtf/medium/sct.png
</icon-link>
<icon-link>
http://forecast.weather.gov/images/wtf/medium/nscttsra30.png
</icon-link>
<icon-link>
http://forecast.weather.gov/images/wtf/medium/scttsra40.png
</icon-link>
<icon-link>
http://forecast.weather.gov/images/wtf/medium/nscttsra40.png
</icon-link>
<icon-link>
http://forecast.weather.gov/images/wtf/medium/scttsra40.png
</icon-link>
<icon-link>
http://forecast.weather.gov/images/wtf/medium/nscttsra40.png
</icon-link>
<icon-link>
http://forecast.weather.gov/images/wtf/medium/scttsra40.png
</icon-link>
</conditions-icon>
<hazards time-layout="">
<name>Watches, Warnings, and Advisories</name>
<hazard-conditions>
<hazard headline="Hazardous Weather Outlook">
<hazardTextURL>
http://forecast.weather.gov/showsigwx.php?warnzone=WIZ052&warncounty=WIC117&firewxzone=WIZ052&local_place1=Sheboygan+WI&product1=Hazardous+Weather+Outlook
</hazardTextURL>
</hazard>
</hazard-conditions>
</hazards>
<wordedForecast time-layout="k-p12h-n13-1" dataSource="mkxNetcdf" wordGenerator="markMitchell">
<name>Text Forecast</name>
<text>
A 30 percent chance of showers and thunderstorms after 5pm. Partly sunny, with a high near 87. Breezy, with a southwest wind around 20 mph, with gusts as high as 30 mph.
</text>
<text>
A 30 percent chance of showers and thunderstorms, mainly before 9pm. Mostly cloudy, with a low around 61. West wind 10 to 15 mph becoming north after midnight.
</text>
<text>
Mostly sunny, with a high near 70. North wind around 15 mph.
</text>
<text>
Patchy fog after 2am. Otherwise, mostly clear, with a low around 54. Northeast wind 5 to 15 mph becoming northwest after midnight.
</text>
<text>
Patchy fog before 8am. Otherwise, sunny, with a high near 71. Northwest wind around 5 mph becoming south in the afternoon.
</text>
<text>
Mostly clear, with a low around 56. South wind around 5 mph becoming southwest after midnight.
</text>
<text>
Mostly sunny, with a high near 74. West wind 5 to 10 mph becoming south in the afternoon.
</text>
<text>
A 30 percent chance of showers and thunderstorms. Mostly cloudy, with a low around 61. South wind around 10 mph.
</text>
<text>
A 40 percent chance of showers and thunderstorms. Partly sunny, with a high near 73.
</text>
<text>
A 40 percent chance of showers and thunderstorms. Mostly cloudy, with a low around 61.
</text>
<text>
A 40 percent chance of showers and thunderstorms. Partly sunny, with a high near 77.
</text>
<text>
A 40 percent chance of showers and thunderstorms. Mostly cloudy, with a low around 61.
</text>
<text>
A 40 percent chance of showers and thunderstorms. Partly sunny, with a high near 72.
</text>
</wordedForecast>
</parameters>
</data>
<data type="current observations">
<location>
<location-key>point1</location-key>
<point latitude="43.78" longitude="-87.85"/>
<area-description>Sheboygan County Memorial Airport, WI</area-description>
<height datum="mean sea level" height-units="feet">748</height>
</location>
<moreWeatherInformation applicable-location="point1">http://www.nws.noaa.gov/data/obhistory/KSBM.html</moreWeatherInformation>
<time-layout time-coordinate="local">
<layout-key>k-p1h-n1-1</layout-key>
<start-valid-time period-name="current">2014-07-22T12:53:00-05:00</start-valid-time>
</time-layout>
<parameters applicable-location="point1">
<temperature type="apparent" units="Fahrenheit" time-layout="k-p1h-n1-1">
<value>86</value>
</temperature>
<temperature type="dew point" units="Fahrenheit" time-layout="k-p1h-n1-1">
<value>73</value>
</temperature>
<humidity type="relative" time-layout="k-p1h-n1-1">
<value>65</value>
</humidity>
<weather time-layout="k-p1h-n1-1">
<name>Weather Type, Coverage, Intensity</name>
<weather-conditions weather-summary="Partly Cloudy"/>
<weather-conditions>
<value>
<visibility units="statute miles">10.00</visibility>
</value>
</weather-conditions>
</weather>
<conditions-icon type="forecast-NWS" time-layout="k-p1h-n1-1">
<name>Conditions Icon</name>
<icon-link>
http://forecast.weather.gov/images/wtf/medium/sct.png
</icon-link>
</conditions-icon>
<direction type="wind" units="degrees true" time-layout="k-p1h-n1-1">
<value>220</value>
</direction>
<wind-speed type="gust" units="knots" time-layout="k-p1h-n1-1">
<value>19</value>
</wind-speed>
<wind-speed type="sustained" units="knots" time-layout="k-p1h-n1-1">
<value>15</value>
</wind-speed>
<pressure type="barometer" units="inches of mercury" time-layout="k-p1h-n1-1">
<value>29.88</value>
</pressure>
</parameters>
</data>
</dwml>

Open in new window

Let's say you wanted to show current conditions.

Partly Cloudy from
<data type="current observations">
       <weather time-layout="k-p1h-n1-1">
               <weather-conditions weather-summary="Partly Cloudy"/>

Open in new window

<img src="http://forecast.weather.gov/images/wtf/medium/sct.png"> from
<data type="current observations">
       <conditions-icon type="forecast-NWS" time-layout="k-p1h-n1-1">
               
               <icon-link>
                      http://forecast.weather.gov/images/wtf/medium/sct.png
               </icon-link>>

Open in new window

temp 86 Fahrenheit from
<data type="current observations">
       <conditions-icon type="forecast-NWS" time-layout="k-p1h-n1-1">
               
               <temperature type="apparent" units="Fahrenheit" time-layout="k-p1h-n1-1">
                     <value>86</value>
               </temperature>

Open in new window


This would be worthy of a new question.  Then something you can use over and over again.  Even come up with your own set of icons instead of http://forecast.weather.gov/images/wtf/medium/sct.png

Basically what I am doing here http://skifourlakes.com/
0
 
nsitedesignsAuthor Commented:
wow, thanks for all the tips!
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

  • 13
  • 8
  • 7
  • +3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now