I am in a pickle. I have just installed Windows Server 2012R2 for a client who uses Tape backup for their backup media. I have used NovaBackup in the past and their software is compatible with Windows Server 2012 but their software does not show the tape drive as an available backup device. However, the OS sees the tape drive (it is an HP 320GB DAT USB tape drive)
I have run the HP Library & Tape Tools software and the drive checks out OK and has the latest firmware. I have even installed the chipsset driver for the motherboard, yet the NovaBackup software will not see the drive.
So far, their support is stumped as to why it won't see it. Is there some trick with Server 2012 to get this to work?
I have rebooted, shut down, tried different USB ports for the tape drive.
Any help would be appreciated