[Last Call] Learn how to a build a cloud-first strategyRegister Now


Microsft Word 2013

Posted on 2014-07-14
Medium Priority
Last Modified: 2014-07-30

I have been trying, for a week, to create a blank document.  Each time I do, when I choose the blank document, Word appears to start to do something on the web, and the software freezes.  When I try and close the window, Microsoft puts up its "Windows has stopped working, looking for a solution" message box.  That freezes as well.  

Is this an artifact on me not choosing to use their "Cloud" service?  

How can I get Word 2013 to work correctly?
Question by:TMarkB
  • 3
  • 3

Expert Comment

ID: 40196183
hi, please provide this info:
what type of license do you have?
what is the operating system where office is installed on=?
how much RAM memory do you have on this computer?
do you have antivirus software installed?

Author Comment

ID: 40196969
hi, please provide this info:
what type of license do you have? Individual/Personal
what is the operating system where office is installed on=  Windows 8 Ultimate
how much RAM memory do you have on this computer?  32G
do you have antivirus software installed?   Yes

One additional point: I have no problem opening existing Word documents.  However, if I try to "Save As", Word puts me on the same selection screen and I have the same issue.

Expert Comment

ID: 40198477
please provide antivirus name
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!


Author Comment

ID: 40228144
This is not an antivirus problem.  

This is a 'Microsoft forcing me to sign up for their online disk service' problem.  What I need to know is how to disable the automatic search to open any new document in Word 2013.  This tries to open a Microsoft account that I refuse to sign up for.  I do not want my documents stored off of my computer.

The attached screen capture clearly shows that "Blank" is a Search option, not a Open Document option.

I do not want to use the online services.  I just want a damned blank document.  There must be some way to defeat this and run this completely locally.

That is what I am looking for.

Accepted Solution

Marck911 earned 2000 total points
ID: 40228355
Try this, go to file menu, locate options on left pane, navigate to Startup Options under the General tab, uncheck ->  Show the Start screen when this application starts <- option, restart app and now word 2013 should start with a blank document skipping that step that leads to this app freeze.

Author Comment

ID: 40230790
Thank you!!!  It worked.  It took a bit to get to the correct screen, but, success.

Thanks again,


Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article describes how to use the Send to Mail Recipient command. The instructions apply generally to Office 2007 and later versions, but Microsoft® Word 2013 was used for the specific steps and figures.  What is Send to Mail Recipient? Send…
Microsoft Office Picture Manager was included in Office 2003, 2007, and 2010, but not in Office 2013. Users had hopes that it would be in Office 2016/Office 365, but it is not. Fortunately, the same zero-cost technique that works to install it with …
This video teaches the viewer how to align pictures around text while keeping the text properly aligned in the document.
The view will learn how to download and install SIMTOOLS and FORMLIST into Excel, how to use SIMTOOLS to generate a Monte Carlo simulation of 30 sales calls, and how to calculate the conditional probability based on the results of the Monte Carlo …

826 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question