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Microsft Word 2013

Posted on 2014-07-14
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Last Modified: 2014-07-30
Greetings,

I have been trying, for a week, to create a blank document.  Each time I do, when I choose the blank document, Word appears to start to do something on the web, and the software freezes.  When I try and close the window, Microsoft puts up its "Windows has stopped working, looking for a solution" message box.  That freezes as well.  

Is this an artifact on me not choosing to use their "Cloud" service?  

How can I get Word 2013 to work correctly?
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Question by:TMarkB
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6 Comments
 
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Expert Comment

by:Marck911
ID: 40196183
hi, please provide this info:
what type of license do you have?
what is the operating system where office is installed on=?
how much RAM memory do you have on this computer?
do you have antivirus software installed?
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Author Comment

by:TMarkB
ID: 40196969
hi, please provide this info:
what type of license do you have? Individual/Personal
what is the operating system where office is installed on=  Windows 8 Ultimate
how much RAM memory do you have on this computer?  32G
do you have antivirus software installed?   Yes

One additional point: I have no problem opening existing Word documents.  However, if I try to "Save As", Word puts me on the same selection screen and I have the same issue.
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LVL 4

Expert Comment

by:Marck911
ID: 40198477
please provide antivirus name
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Author Comment

by:TMarkB
ID: 40228144
This is not an antivirus problem.  

This is a 'Microsoft forcing me to sign up for their online disk service' problem.  What I need to know is how to disable the automatic search to open any new document in Word 2013.  This tries to open a Microsoft account that I refuse to sign up for.  I do not want my documents stored off of my computer.

The attached screen capture clearly shows that "Blank" is a Search option, not a Open Document option.

I do not want to use the online services.  I just want a damned blank document.  There must be some way to defeat this and run this completely locally.

That is what I am looking for.
Word-2013-Opening-Screen.jpg
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Accepted Solution

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Marck911 earned 2000 total points
ID: 40228355
Try this, go to file menu, locate options on left pane, navigate to Startup Options under the General tab, uncheck ->  Show the Start screen when this application starts <- option, restart app and now word 2013 should start with a blank document skipping that step that leads to this app freeze.
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Author Comment

by:TMarkB
ID: 40230790
Thank you!!!  It worked.  It took a bit to get to the correct screen, but, success.

Thanks again,

Mark
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