mailbox changed but still visable

Posted on 2014-07-15
Last Modified: 2014-10-06
we migrated exchange several times the last few years to the latest version now 2013 exchange, but still some old problems appear, like mailboxes / accounts that were renamed long ago, because of new employees took over a job and accounts were cleaned and renamed to the new user/employee name, still somewhere the old name pop up for example in webmail sometimes, HOW DO WE get this out, were it is stored in exchanges these names ??
Question by:AHICT
    1 Comment
    LVL 19

    Accepted Solution

    HOW DO WE get this out, were it is stored in exchanges these names ??

    In OWA it queries the GAL (Global Address List), which is stored within Active Directory and for Outlook it is within the Offline Address Book.

    If you are looking at OWA and see that changes are not showing up properly, this is most likely because active directory replication has yet to complete. I would check replication and the health of the domain controllers (DCDIAG /TESTALL and REPADMIN /SHOWREPL) along with your replication cycles.

    If you are looking at Outlook and see the changes are not showing properly, this is because of OAB Regeneration. The OAB Regeneration process is pretty IO intensive, along with CPU intensive. Because of this it only runs once a day after hours (I believe its around 2AM by default). The next day clients would restart Outlook and when AutoDiscover completes it will then look at the OAB Deltas on the server, and since it wont match up it will then simply download the new OAB.

    You can manually update the offline address book by running the following command:


    Open in new window

    In addition, you can force an OAB download on the outlook client by doing the following:

    Send Receive (tab) > Send / Receive Groups > Download Offline Address Book...

    Featured Post

    Do email signature updates give you a headache?

    Do you feel like you are constantly making changes to email signatures? Are the images not formatting how you want them to? Want high-quality HTML signatures on all devices, including on mobiles and Macs? Then, let Exclaimer solve all your email signature problems today.

    Join & Write a Comment

    Suggested Solutions

    You might have come across a situation when you have Exchange 2013 server in two different sites (Production and DR). After adding the Database copy in ECP console it displays Database copy status unknown for the DR exchange server. Issue is strange…
    Set up iPhone and iPad email signatures to always send in high-quality HTML with this step-by step guide.
    Familiarize people with the process of utilizing SQL Server views from within Microsoft Access. Microsoft Access is a very powerful client/server development tool. One of the SQL Server objects that you can interact with from within Microsoft Access…
    To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…

    730 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    15 Experts available now in Live!

    Get 1:1 Help Now