Printing difficulties with Windows 8 computer connected to Windows 7 homegroup

We have a Windows 7 home laptop that manages a homegroup.  An HP printer is attached directly to the Windows 7 laptop.  A Windows 7 laptop prints fine to the HP printer through a wireless connection to the homegroup.  We added a Windows 8 laptop that printed fine at first, but now the printer disconnects regularly.  We have to reboot the laptop to get it to print.  (The printer is greyed out when it isn't connected)  It appears that the Windows 8 laptop isn't connecting to the homegroup.)  Any ideas are greatly appreciated.

Steve
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stkoontzAsked:
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Jeremy TyreDistributed Computer Systems AnalystCommented:
First verify your connecting to the homegroup by accessing a shared file on the Windows 7 PC.  Also, check HP for Windows 8 drivers.  Did you recently upgrade to 8.1?  What is the make and model of the printer?
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hdhondtCommented:
Does the Win8 laptop print via the Win7? If it does, try printing directly to the printer, like the Win7 PC does. To do that, create a Standard TCP/IP port with the printer's IP address on the Win8, and connect that way. If you look at Printer Properties > Ports on the Win7 PC it will tell you the printer's IP address,
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JohnBusiness Consultant (Owner)Commented:
Run the Homegroup troubleshooter on the Windows 8 machine to see if it is having problems.

It may be worth removing Homegroup and setting it up again to make sure all is well.

You are saying the printer used to work and Homegroup is the issue.

You also might wish to ensure the printer has a static IP address on your network so that it does not lose its bearings.
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stkoontzAuthor Commented:
Thanks for the great suggestions.  The system is at my brother's house.  I'll stop by after work today to see if I can access files on the Win 7 laptop.  Hopefully it's not working when I check it. :)  In the meantime...

hdhondt: "Does the Win 8 laptop print via the Win7?" I don't understand this question.  Should I connect a printer to the Win 8 laptop just to test?

Jeremy: I haven't upgraded to 8.1.
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JohnBusiness Consultant (Owner)Commented:
All Windows 8 machines should be upgraded to Windows 8.1 so see if you can do that.
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Jeremy TyreDistributed Computer Systems AnalystCommented:
When you upgrade to 8.1 rebuild the homegroup and reinstall the printer drivers from scratch (be sure to clean out the old ones first)
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stkoontzAuthor Commented:
Here's what I've tried...

The homegroup is working because I can access shared files on the Win 7 computer
The printer is an hp laserjet 1320
There's no IP address in the printer since it's connected to the Win 7 computer via usb
I'm going out of town soon and can't upgrade to win 8.1 until I get back.
I am getting the error "The server print spooler isn't running"  I checked the services and it is running.  I stopped it, started it again, and it printed.

So maybe the problem is with the print spooler because the way it goes on and off, it'll probably go off again.

Thanks for the help.  I appreciate it.

Steve
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JohnBusiness Consultant (Owner)Commented:
There may have been a sharing connectivity issue that cause an issue with the printer spooler. I find that if printing is reliable, the spooler will not error out.

One thing you might consider (vastly better overall) is to put the printer on the network. Then each computer has its own print driver and the printer is independent of that. I use this approach very reliably.
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stkoontzAuthor Commented:
John,

I wish I could, but the printer doesn't have an ethernet port.

Steve
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JohnBusiness Consultant (Owner)Commented:
You can get an HP Jet Direct Print server. I have one in my basement for this purpose. My printers now have Ethernet, but before they didn't.

However, if you don't wish to do this, keep checking the spooler from time to time (or show the user how to do it).
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stkoontzAuthor Commented:
The user is now checking the print spooler until I can upgrade the PC to Windows 8.1.  Thanks for the help.  I do appreciate it.
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