DELL Laptop -- Thermal Critical temperature shutdown

Hello Dear Experts,

I am in need to cool down my laptop's processor it seems. I am getting my laptop shutdown when it over heats.

There is an attach picture of the diagnostic result saying "Thermal Critical temperature shutdown".

I am not getting any particular error number just that message. I am wondering what can I do?

I have called DELL and we'll see how it goes. Mean time maybe I can get a solution from here.

I was wondering if some kind of cooling paste might help me.

marceloNYCMiddle-Tier AdministratorAsked:
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Clean out all the dust, so the air can properly circulate again. Also check whether the fans are running when it gets hot. If they don't run, they may either be broken and need to be replaced, or again, they are stuck with too much dust.
marceloNYCMiddle-Tier AdministratorAuthor Commented:
Yes! I think that you are right about the dust. Will do when I get back home and let you know.
In addition to the dust and a possibly worn out fan it can also be the work space. It probably has little vents on the botton which are the air intake so if you put your laptop on your lap, your leg can block the intake.  Same for any soft surface.  You might need to reposition it and/or make sure to put it on a hard surface.

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i suggest to install speedfan  -to monitor the temperatures :      

in case cleaning out the dust does not help (best open the laptop for this, to do a good job) you can reaplly heat paste on the cpu - after cleaning the old one away

and if that does not help - use a cooling pad
marceloNYCMiddle-Tier AdministratorAuthor Commented:
I thank you all three very much.
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