DELL Laptop -- Thermal Critical temperature shutdown

Posted on 2014-07-15
Last Modified: 2014-07-16
Hello Dear Experts,

I am in need to cool down my laptop's processor it seems. I am getting my laptop shutdown when it over heats.

There is an attach picture of the diagnostic result saying "Thermal Critical temperature shutdown".

I am not getting any particular error number just that message. I am wondering what can I do?

I have called DELL and we'll see how it goes. Mean time maybe I can get a solution from here.

I was wondering if some kind of cooling paste might help me.

Question by:marceloNYC
    LVL 87

    Assisted Solution

    Clean out all the dust, so the air can properly circulate again. Also check whether the fans are running when it gets hot. If they don't run, they may either be broken and need to be replaced, or again, they are stuck with too much dust.

    Author Comment

    Yes! I think that you are right about the dust. Will do when I get back home and let you know.
    LVL 13

    Accepted Solution

    In addition to the dust and a possibly worn out fan it can also be the work space. It probably has little vents on the botton which are the air intake so if you put your laptop on your lap, your leg can block the intake.  Same for any soft surface.  You might need to reposition it and/or make sure to put it on a hard surface.
    LVL 91

    Assisted Solution

    i suggest to install speedfan  -to monitor the temperatures :      

    in case cleaning out the dust does not help (best open the laptop for this, to do a good job) you can reaplly heat paste on the cpu - after cleaning the old one away

    and if that does not help - use a cooling pad

    Author Closing Comment

    I thank you all three very much.

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