opening voice mail .wav outlook 2010, plays but no volume in windows media player

I have a couple Lenovo M98p desktops that when you click to open the .wav voice mail attachments in the inbox , Windows Media Player opens and plays, but no sound can be heard, speakers, desktop built in speaker, headset. I have checked that all other sounds do play fine, checked the volume control and mixer to verify the sound level and not muted, I have reinstalled the audio driver from the Lenovo Website and no luck. Win 7, SP1 64 bit, Office 2010, all updates installed.
idfgAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

idfgAuthor Commented:
Turned out to be that the computers did not have external speakers (using built-in PC speaker) andthe player was set to play via 5.1 surround.  Changed to stereo and voice mail attachments started playing.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Internet / Email Software

From novice to tech pro — start learning today.