Exchange 2013 - issues enabling ActiveSync on a mailbox

Posted on 2014-07-15
Last Modified: 2014-07-26
I recently took over an Exchange 2013 server.  All roles except the Edge role are on the server.  It's integrated into Lync, however, I don't feel that is the problem.  I enabled ActiveSync for a mailbox.  I verified that both the Office Web Apps and ActiveSync policy is associated to the mailbox.  When accessing the mailbox from two different Android phones we get the same symptoms.  I'm able to authenticate/setup the mailbox to the phone, however, it never syncs.  I'm able to access OWA via the same credentials successfully.  I do not get any errors.  It  simply doesn't sync folders or any emails.  

Any ideas?
Question by:gopher_49
    LVL 22

    Expert Comment

    by:Nick Rhode
    On the exchange server, open up his mailbox and choose Mailbox Features > Mobile Devices (view details).

    Check the policy assigned and see if the device shows up and if the status is access granted.

    Accepted Solution

    It's ended up being that AD permissions where not set to inherit on the user object.

    Author Closing Comment

    Ended up having to check the box in the AD user account pertaining to inheriting AD permissions.

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