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Chris ColemanFlag for United Kingdom of Great Britain and Northern Ireland

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server 2012 r2 user shadowing and assistance

In server 2012 R2 I can see that user shadowing and remote assistance is now possible.

I have several questions because when I attempted to make it work no collections of sessions were visible.

1. To connect to a client  (as administrator) do I need additional licences.
2. What roles and features need to be enabled to make this work ?

Thanks.
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Forrest Burris
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Shadowing a user itself will not require additional licenses. You leverage the Remote Desktop Connection native to Windows as a conduit. However, you will need Remote Desktop Services (RDS) or TS (Terminal Services) licenses to accommodate the folks logging in to the server that you want to shadow. The Remote Desktop Services role will need to be installed on the server you plan on having folks log in to. You will then setup your terminal server (RDS) to point to an existing licensing server (per user or device). Or you can also install the RDS licensing server internally but will have to have Client Access Licenses from Microsoft.

http://microsoftplatform.blogspot.com/2013/07/detailed-walkthrough-on-remote-control.html
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Well all I really need to do is assist users on the domain.

I can login into the server using Remote Desktop from anywhere .

Once logged in to the server I would like to be able to connect any clients PC to give assistance?

Chris.
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Forrest Burris
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Perfect

Thanks ..