[Last Call] Learn how to a build a cloud-first strategyRegister Now

x
?
Solved

server 2012 r2 user shadowing and assistance

Posted on 2014-07-15
4
Medium Priority
?
1,459 Views
Last Modified: 2014-07-25
In server 2012 R2 I can see that user shadowing and remote assistance is now possible.

I have several questions because when I attempted to make it work no collections of sessions were visible.

1. To connect to a client  (as administrator) do I need additional licences.
2. What roles and features need to be enabled to make this work ?

Thanks.
0
Comment
Question by:ChrisColeman
  • 2
  • 2
4 Comments
 
LVL 11

Expert Comment

by:Forrest Burris
ID: 40205449
Shadowing a user itself will not require additional licenses. You leverage the Remote Desktop Connection native to Windows as a conduit. However, you will need Remote Desktop Services (RDS) or TS (Terminal Services) licenses to accommodate the folks logging in to the server that you want to shadow. The Remote Desktop Services role will need to be installed on the server you plan on having folks log in to. You will then setup your terminal server (RDS) to point to an existing licensing server (per user or device). Or you can also install the RDS licensing server internally but will have to have Client Access Licenses from Microsoft.

http://microsoftplatform.blogspot.com/2013/07/detailed-walkthrough-on-remote-control.html
0
 

Author Comment

by:ChrisColeman
ID: 40206245
Well all I really need to do is assist users on the domain.

I can login into the server using Remote Desktop from anywhere .

Once logged in to the server I would like to be able to connect any clients PC to give assistance?

Chris.
0
 
LVL 11

Accepted Solution

by:
Forrest Burris earned 2000 total points
ID: 40209413
Ah ok. I understood your original post as you already having a terminal server where people logged in to that specific server to use certain applications. You would then be able to monitor their sessions to that server as I previously noted.

Now you are talking about general remote management of their desktops. I believe Remote Assistance requires the user to be logged in and at their machines to 'allow' your connection request. It can be done from a server with a single pane of glass management console.. or you can do it from your own desktop via the Windows Remote Assistance tool.

http://community.spiceworks.com/how_to/show/20886-offer-remote-assistance-using-the-ra-tools-built-into-windows
http://bertpinoy.wordpress.com/2012/06/12/configuration-manager-2012-enable-remote-assistance/

A couple links above to get you started with the different offerings. One leverages Systems Center (SCCM) to allow fully unattended remote access. There are also great guides out there on how to do locally initiated remote sessions. For instance, a user may open the Windows Remote Assistance (WRA) tool and 'request support' which can be emailed to a support person (you). There will be an attachment on that email where after opening your WRA client, you can then point to so it connects to them.

If you're not interested in going through that hassle and don't want to leverage the added unattended features of SCCM, then you can use LogMeIn and their LogMeIn Central offering. 300 dollars a year currently for unlimited FREE versions of LMI as long as you don't care about using their file transfer and other Pro offerings.
0
 

Author Closing Comment

by:ChrisColeman
ID: 40218798
Perfect

Thanks ..
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

You might have come across a situation when you have Exchange 2013 server in two different sites (Production and DR). After adding the Database copy in ECP console it displays Database copy status unknown for the DR exchange server. Issue is strange…
OfficeMate Freezes on login or does not load after login credentials are input.
In this Micro Tutorial viewers will learn how to restore single file or folder from Bare Metal backup image of their system. Tutorial shows how to restore files and folders from system backup. Often it is not needed to restore entire system when onl…
This tutorial will walk an individual through the process of configuring basic necessities in order to use the 2010 version of Data Protection Manager. These include storage, agents, and protection jobs. Launch Data Protection Manager from the deskt…
Suggested Courses

829 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question