server 2012 r2 user shadowing and assistance

In server 2012 R2 I can see that user shadowing and remote assistance is now possible.

I have several questions because when I attempted to make it work no collections of sessions were visible.

1. To connect to a client  (as administrator) do I need additional licences.
2. What roles and features need to be enabled to make this work ?

Chris ColemanAsked:
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Forrest BurrisSystems EngineerCommented:
Shadowing a user itself will not require additional licenses. You leverage the Remote Desktop Connection native to Windows as a conduit. However, you will need Remote Desktop Services (RDS) or TS (Terminal Services) licenses to accommodate the folks logging in to the server that you want to shadow. The Remote Desktop Services role will need to be installed on the server you plan on having folks log in to. You will then setup your terminal server (RDS) to point to an existing licensing server (per user or device). Or you can also install the RDS licensing server internally but will have to have Client Access Licenses from Microsoft.
Chris ColemanAuthor Commented:
Well all I really need to do is assist users on the domain.

I can login into the server using Remote Desktop from anywhere .

Once logged in to the server I would like to be able to connect any clients PC to give assistance?

Forrest BurrisSystems EngineerCommented:
Ah ok. I understood your original post as you already having a terminal server where people logged in to that specific server to use certain applications. You would then be able to monitor their sessions to that server as I previously noted.

Now you are talking about general remote management of their desktops. I believe Remote Assistance requires the user to be logged in and at their machines to 'allow' your connection request. It can be done from a server with a single pane of glass management console.. or you can do it from your own desktop via the Windows Remote Assistance tool.

A couple links above to get you started with the different offerings. One leverages Systems Center (SCCM) to allow fully unattended remote access. There are also great guides out there on how to do locally initiated remote sessions. For instance, a user may open the Windows Remote Assistance (WRA) tool and 'request support' which can be emailed to a support person (you). There will be an attachment on that email where after opening your WRA client, you can then point to so it connects to them.

If you're not interested in going through that hassle and don't want to leverage the added unattended features of SCCM, then you can use LogMeIn and their LogMeIn Central offering. 300 dollars a year currently for unlimited FREE versions of LMI as long as you don't care about using their file transfer and other Pro offerings.

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Chris ColemanAuthor Commented:

Thanks ..
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Windows Server 2012

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