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Office 2010 installer keeps appearing when opening documents

I have a user with a new laptop Win 7 Enterprise SP1 64bit, MS Office 2010 32bit sp1, previously he had an issue whenever he opened an office document, word, excel, or Outlook, the office installer appears, then closes itself and the document eventually opens.

I tried several suggestions that I found while searching the web, nothing worked, so I reimaged the laptop, and now the issue is happening again.

Can someone tell me how to resolve this issue?
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chasper68
Asked:
chasper68
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1 Solution
 
Ben HartCommented:
Have you tried a repair install?

Was this an imaged laptop, or manually built?
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Santosh GuptaCommented:
Hi,

Try to install the ms office by selecting "Run all from My Computer" option as shown below.
msoffice
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chasper68Author Commented:
Yes, this has been tried, nothing worked, when checking the event viewer on his computer I found this:

Detection of product '{90140000-0011-0000-0000-0000000FF1CE}', feature 'ProductFiles', component '{56F2C327-5971-4E21-8DB0-2D3004825D82}' failed.  The resource 'C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL' does not exist.

URLREDIR.DLL makes me think that this could be malware.
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Ben HartCommented:
Have you tried totally removing and reinstalling?
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Santosh GuptaCommented:
Hi,

Not sure if it is Malware, see http://dll.fyicenter.com/2802_MS_Office_URLREDIR.DLL_14.0_Microsoft_Office_Document_Cac.html
 

Did you tried @systechadmin suggestions ?
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chasper68Author Commented:
I have tried running the repair, uninstalling/reinstalling, none of that worked. I eventually reimaged the laptop and it was fine for a while. I looked up the urlredir.dll and saw that it is a Microsoft Office Document Cache Handler.

I have a copy of the file and I will copy it to his computer and see if that helps.

Thanks all.
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chasper68Author Commented:
I have resolved this issue by copying the urlredir.dll file to c:\program files (X86)\Microsoft Office\Office 14


Thanks all for your suggestions!
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chasper68Author Commented:
After researching this issue on my own I was able to find the resolution by myself.
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