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How can I resolve xerox workcentre 5325 error 027 777 while using Google Business Apps?

Up until 3 weeks ago, my multifunction print device worked fine with no errors. I was able to print, scan to email, and receive faxes via email to reduce paper consumption. Now, anything associated with the email functionality gives me an error code of 027-777: Server unsupports SMTPSmtp-xerox.jpgxerox-smtp.jpg   auth. I utilize google business apps for my email provider and have adjusted port settings in accordance with Google's procedures as well as created a "noreply"@gmail account to route email  through vice utilizing the "noreply"@mydomain.com address which i also have at our disposal. I use the "smtp.gmail.com" address as my mail server and ports 465 and 587 for ssl and tls. Attached is the smtp server settings page from the web based control panel.
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Marc Hollolway
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Marc Hollolway
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1 Solution
 
masnrockCommented:
Is your IP address static or dynamic?
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Marc HollolwayAuthor Commented:
My IP address for the multifunction device is static.
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masnrockCommented:
I meant with your internet service provider.
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Marc HollolwayAuthor Commented:
My IP address is static with my provider
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masnrockCommented:
Try using the no reply@mydomain.com address. I cannot see Google letting people use noreply@gmail.com

Also, could you show the settings you configured in Google Apps to allow relays from your IP?
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Allen FalconCEO & Pragmatic EvangelistCommented:
noreply@mydomain.com is the right address to use.

You said it was working?  What changed?  Is this your initial migration to Google Apps or was there a configuration change of some sort -- on the Google Apps or device side?
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masnrockCommented:
Have you looked at this: https://support.google.com/a/answer/176600?hl=en

Be sure to look at where it cites a link showing where in Google Apps to make sure you have things set right
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Marc HollolwayAuthor Commented:
I have changed the settings back to noreply@mydomain.com. To my knowledge nothing changed with the settings as I am the only Sysadmin with my company and thus the only person with access and wherewithal to reconfigure these machines. When speaking to the technical representatives for my multifunction devices, they informed me that Google had a configuration change around the time I lost the email capabilities.
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Allen FalconCEO & Pragmatic EvangelistCommented:
Is Google Apps configured for TLS encryption?  If so, is it configured so that it will accept messages from the MFPs?

I would use this info (https://support.google.com/a/answer/176600?hl=en) and configure to use the GMAIL SMTP server for SSL / Port 465 only (don't mix SSL and TLS on send/receive).
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Marc HollolwayAuthor Commented:
I do not have access to the Google apps admin console to show the smtp relay service but i can show you how I have it configured from the IIS 6 management console for my virtual smtp server
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masnrockCommented:
You need to fix within Google Apps. IIS plays no role in this...
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Allen FalconCEO & Pragmatic EvangelistCommented:
@Marc,

Are you routing the MFPs to a virtual SMTP server or are you using the smtp-relay service with Google Apps?
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Marc HollolwayAuthor Commented:
So after much deliberating and conversing with other people in my area, this is what I've come up with as the problem was not with my settings but with Google's new security authentication update that they accomplished the same day that my printers lost functionality. The issue seems as though it can be fixed with a firmware update but that has yet to be released. From what i was told, it isn't every Xerox MFP that is affected by this but my workcentre 5325's were definitely among those that were. Here is a screen shot of the settings that are now in place to restore my functionality. It should also be noted that because of these settings, I or anyone else configured this way will be unable o send emails from their MFP outside of a google domain.  New smtp settings
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Marc HollolwayAuthor Commented:
This is the configuration that allows me to email scanned documents and receive faxes via email vice being printed. This is working beautifully and is essentially back to performing as it had before.
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