Black listed domain

Hi When a user at my work tries to send a email to a certain business domain he gets this bounce back:

SMTP error from remote mail server after initial connection:
    host []:
    554 Your access to this mail system has been rejected due to the sending MTA's poor reputation. If you believe that this failure is in error, please contact the intended recipient via alternate means.

Can someone advise how to solve this issue? Do we need to contact the business we are trying to email?
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Thomas GrassiSystems AdministratorCommented:
Go to this site to see if the site is blacklisted

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Randy PooleCommented:
Yes you do, they can whitelist your domain.  Also run your mailserver's IP and your domain against the following page:
Also make sure your mail server's IP has reverse pointer setup you can verify that here:
Finally, make sure you have a valid SPF record to make sure only the correct servers can send on your behalf.
Make sure you are SMTP relay is not enabled.  I have seen clients blacklisted for having this enabled or not configured properly
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Email Protocols

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.