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Thanks! This info will be helpful. Do you guys now anything about shoretel ? This is what's currently being used in my company, but non of us are knowledgeable in this type of phone system.
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Thanks! This info will be helpful. Do you guys now anything about shoretel ? This is what's currently being used in my company, but non of us are knowledgeable in this type of phone system.

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Not me unfortunately, but I have heard a lot about it, seems pretty popular. Maybe you can find help here:<br />
<br />
<a href="https://support.shoretel.com/training/" rel="ugc">https://support.shoretel.com/training/</a><br />
<a href="https://support.shoretel.com/training/courses.php?id=3565" rel="ugc">https://support.shoretel.com/training/courses.php?id=3565</a>
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Not me unfortunately, but I have heard a lot about it, seems pretty popular. Maybe you can find help here:

https://support.shoretel.com/training/ [https://support.shoretel.com/training/]
https://support.shoretel.com/training/courses.php?id=3565 [https://support.shoretel.com/training/courses.php?id=3565]

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I need to figure out what my options are when it comes to VOIP phones. I need a phone system that has the ability to track Metrics (ie: agent tracking). &nbsp;It need to have the ability to automatically record calls, &nbsp;capable of setting up IVR (interactive voice Response, an ability to direct incoming calls directly to a workgroup.
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I need to figure out what my options are when it comes to VOIP phones. I need a phone system that has the ability to track Metrics (ie: agent tracking).  It need to have the ability to automatically record calls,  capable of setting up IVR (interactive voice Response, an ability to direct incoming calls directly to a workgroup.

What Options do I have when it comes to VOIP phones?

IP telephony (Internet Protocol telephony) is a general term for the technologies that use the Internet Protocol's packet-switched connections to exchange voice, fax, and other forms of information that have traditionally been carried over the dedicated circuit-switched connections of the public switched telephone network (PSTN). Using the Internet, calls travel as packets of data on shared lines, avoiding the tolls of the PSTN. The challenge in IP telephony is to deliver the voice, fax, or video packets in a dependable flow to the user.

IP Telephony

Telecommunication occurs when the exchange of information between two or more entities (communication) includes the use of technology. Communication technology uses channels to transmit information (as electrical signals), either over a physical medium (such as signal cables), or in the form of electromagnetic waves. The word is often used in its plural form, telecommunications, because it involves many different technologies.