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Exchange user can send email but not recieve any email

Posted on 2014-07-16
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Last Modified: 2014-07-28
I have an SBS2008 server running Exchange Server 2007 (obviously)
I have 12 user accounts. All users have no issues sending and receiving email
I also created an “INFO” user account which in turn creates an email account.
This account has no actual live person behind it. The plan was to have the owner and the receptionist monitor the account in their own Outlook or OWA

When using OWA, I have no issues sending email but it does not receive any internal or external email.
-      I don’t recall or see any forwarding setup.
-      There’s only one email in the inbox. It’s the original SBS2008 welcome message created by the account creation
-      I checked the mailbox. It was only 31 KB’s – indicating there’s no email accumulation.
I do have an external SPAM filtering service that all inbound email hits first. Then that server forwards it to the Exchange server
Is there another tool within Exchange to test this email account’s “receiving” ability and where its going?

Any help would be appreciated
0
Comment
Question by:agieryic
20 Comments
 
LVL 14

Expert Comment

by:Ben Hart
ID: 40200312
The internal or external senders getting any NDR's from attempting to send to this account?
0
 
LVL 1

Author Comment

by:agieryic
ID: 40200369
No,
Is there a tool to test
I want to double check the forwarding - in the event I actually did forward the mailbox to another user. Its possible I did do this. I recall a "Mail Flow Setting" in Exchange Manager
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 40200497
"I do have an external SPAM filtering service that all inbound email hits first"

Do you need to setup Info@yourdomain.com on the SPAM filtering service?  If you do and you haven't then you won't get any emails arriving.

You can use the Exchange tools to see what happened to the flow of mail, but internal email should be working happily unless the config of the server is doing something very special / unusual.

Alan
0
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LVL 1

Author Comment

by:agieryic
ID: 40200523
I checked with the Admin of the Spam filtering service. He says it has to be an issue on the server
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 40200539
Okay!  Does the account show an email address in the Exchange Management Console Mailbox properties?

Is it the address you expect to see e.g., info@ and not info2@ or similar?
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LVL 1

Author Comment

by:agieryic
ID: 40200580
Yes. Confirmed
I can send from the account in OWA and it shows coming from the correct account.
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 40200593
Where have you tested the inbound email for this account from (where have you sent emails from)?

Do you want to send a test message out to testmail @ sohomail.co.uk and I'll see if I can reply?

Alan
0
 
LVL 3

Assisted Solution

by:Sid6_7
Sid6_7 earned 800 total points
ID: 40200608
0
 
LVL 1

Author Comment

by:agieryic
ID: 40200612
I tested it from my email address which is hosted with Network Solutions and my Gmail account. Both accounts receive it but when I reply, they are not received.
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 40200617
Have you requested a Delivery Receipt?  Do you get one?  Where does it come from if you got one?
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LVL 1

Author Comment

by:agieryic
ID: 40200622
Good point, have not done that. I'll do that now.
0
 
LVL 1

Author Comment

by:agieryic
ID: 40200633
I am sending an email from a POP account to an Exchange account. I requested both a delivery and read receipt. Have not received either.
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LVL 76

Assisted Solution

by:Alan Hardisty
Alan Hardisty earned 1200 total points
ID: 40200638
They aren't guaranteed, but hopefully something might arrive.

Have you checked the Exchange Management Console> Toolbox> Message Tracking

This can tell you what (if anything) is happening to the email, or at least if it is arriving.  The fact that internal emails don't arrive does suggest the mailbox isn't setup happily.

Did you setup the account using the Add User Wizard or manually?
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LVL 1

Author Comment

by:agieryic
ID: 40200672
I setup all accounts in SBS Console wizard

I'll check the Message Tracking now.
0
 
LVL 5

Expert Comment

by:Adam Ray
ID: 40200867
Checking the basics first... Have you confirmed that user account/mailbox is actually populated with the info@domain.com email address? (Typically it will also have a secondary info@internal-domain.local address as well.)

Since you can send email and it shows it being "from" the info@ address, I assume the email address is attached to the user/mailbox, but it doesn't hurt to verify before you start to dig through logs/tracking.
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 40201531
I've already asked that here http://#a40200539 and the following comment confirms that is is there and correct.
0
 
LVL 1

Accepted Solution

by:
agieryic earned 0 total points
ID: 40215665
In EMS > Recipient Configuration > Properties > Mail Flow Settings > Delivery Options - I found an other users name was here and forwarding was enabled. That person was in fact,  receiving all email. Once I removed the account and turned off forwarding, all was fine.

I'm not sure how and when this was enabled when I am the only person who makes changes on the server. And the fact the person who was getting all the forwarded emails claimed she was not receiving them when in fact she really was receiving them. This is why I was sure forwarding was not enabled.
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 40215676
Ah!  That's an odd one to find but glad you found it.
0
 
LVL 1

Assisted Solution

by:agieryic
agieryic earned 0 total points
ID: 40215683
I would like to distribute points to the folks above that helped me pinpoint the resolution. How do I do that if its not he actual resolution they provided.
0
 
LVL 1

Author Closing Comment

by:agieryic
ID: 40223722
After researching, I found the resolution on my own but the comments provided by the other posts were very helpful
0

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