Exchange user can send email but not recieve any email

I have an SBS2008 server running Exchange Server 2007 (obviously)
I have 12 user accounts. All users have no issues sending and receiving email
I also created an “INFO” user account which in turn creates an email account.
This account has no actual live person behind it. The plan was to have the owner and the receptionist monitor the account in their own Outlook or OWA

When using OWA, I have no issues sending email but it does not receive any internal or external email.
-      I don’t recall or see any forwarding setup.
-      There’s only one email in the inbox. It’s the original SBS2008 welcome message created by the account creation
-      I checked the mailbox. It was only 31 KB’s – indicating there’s no email accumulation.
I do have an external SPAM filtering service that all inbound email hits first. Then that server forwards it to the Exchange server
Is there another tool within Exchange to test this email account’s “receiving” ability and where its going?

Any help would be appreciated
LVL 1
Andreas GieryicComputer Networking, OwnerAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Ben HartCommented:
The internal or external senders getting any NDR's from attempting to send to this account?
0
Andreas GieryicComputer Networking, OwnerAuthor Commented:
No,
Is there a tool to test
I want to double check the forwarding - in the event I actually did forward the mailbox to another user. Its possible I did do this. I recall a "Mail Flow Setting" in Exchange Manager
0
Alan HardistyCo-OwnerCommented:
"I do have an external SPAM filtering service that all inbound email hits first"

Do you need to setup Info@yourdomain.com on the SPAM filtering service?  If you do and you haven't then you won't get any emails arriving.

You can use the Exchange tools to see what happened to the flow of mail, but internal email should be working happily unless the config of the server is doing something very special / unusual.

Alan
0
Making Bulk Changes to Active Directory

Watch this video to see how easy it is to make mass changes to Active Directory from an external text file without using complicated scripts.

Andreas GieryicComputer Networking, OwnerAuthor Commented:
I checked with the Admin of the Spam filtering service. He says it has to be an issue on the server
0
Alan HardistyCo-OwnerCommented:
Okay!  Does the account show an email address in the Exchange Management Console Mailbox properties?

Is it the address you expect to see e.g., info@ and not info2@ or similar?
0
Andreas GieryicComputer Networking, OwnerAuthor Commented:
Yes. Confirmed
I can send from the account in OWA and it shows coming from the correct account.
0
Alan HardistyCo-OwnerCommented:
Where have you tested the inbound email for this account from (where have you sent emails from)?

Do you want to send a test message out to testmail @ sohomail.co.uk and I'll see if I can reply?

Alan
0
Sid6_7Commented:
0
Andreas GieryicComputer Networking, OwnerAuthor Commented:
I tested it from my email address which is hosted with Network Solutions and my Gmail account. Both accounts receive it but when I reply, they are not received.
0
Alan HardistyCo-OwnerCommented:
Have you requested a Delivery Receipt?  Do you get one?  Where does it come from if you got one?
0
Andreas GieryicComputer Networking, OwnerAuthor Commented:
Good point, have not done that. I'll do that now.
0
Andreas GieryicComputer Networking, OwnerAuthor Commented:
I am sending an email from a POP account to an Exchange account. I requested both a delivery and read receipt. Have not received either.
0
Alan HardistyCo-OwnerCommented:
They aren't guaranteed, but hopefully something might arrive.

Have you checked the Exchange Management Console> Toolbox> Message Tracking

This can tell you what (if anything) is happening to the email, or at least if it is arriving.  The fact that internal emails don't arrive does suggest the mailbox isn't setup happily.

Did you setup the account using the Add User Wizard or manually?
0
Andreas GieryicComputer Networking, OwnerAuthor Commented:
I setup all accounts in SBS Console wizard

I'll check the Message Tracking now.
0
Adam RayCommented:
Checking the basics first... Have you confirmed that user account/mailbox is actually populated with the info@domain.com email address? (Typically it will also have a secondary info@internal-domain.local address as well.)

Since you can send email and it shows it being "from" the info@ address, I assume the email address is attached to the user/mailbox, but it doesn't hurt to verify before you start to dig through logs/tracking.
0
Alan HardistyCo-OwnerCommented:
I've already asked that here http://#a40200539 and the following comment confirms that is is there and correct.
0
Andreas GieryicComputer Networking, OwnerAuthor Commented:
In EMS > Recipient Configuration > Properties > Mail Flow Settings > Delivery Options - I found an other users name was here and forwarding was enabled. That person was in fact,  receiving all email. Once I removed the account and turned off forwarding, all was fine.

I'm not sure how and when this was enabled when I am the only person who makes changes on the server. And the fact the person who was getting all the forwarded emails claimed she was not receiving them when in fact she really was receiving them. This is why I was sure forwarding was not enabled.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Alan HardistyCo-OwnerCommented:
Ah!  That's an odd one to find but glad you found it.
0
Andreas GieryicComputer Networking, OwnerAuthor Commented:
I would like to distribute points to the folks above that helped me pinpoint the resolution. How do I do that if its not he actual resolution they provided.
0
Andreas GieryicComputer Networking, OwnerAuthor Commented:
After researching, I found the resolution on my own but the comments provided by the other posts were very helpful
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Exchange

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.