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Problem with recent security update? Think KB2957689 for Windows/XenApp using IE10

Hello.  After recent patches were installed, KB2957689, KB2957509, KB2957503, KB2957189, KB2939576.  We are starting to see the following error pop up on our Windows 2008 R2 64-bit Servers running XenApp 6.5, IE 10.0.  This is only affecting a handful of servers within the farm, and just started on Monday.

Error "taskhost (14672) WebCacheLocal: Error -1032 (0xfffffbf8) occurred while opening logfile C:\Users\xxxxx\AppData\Local\Microsoft\Windows\WebCache\V01.log."

We use Roaming profiles and my initial thought was to look to correct using something per http://support.microsoft.com/kb/2955387.  However; we have been running IE10 in our environment since last year.  We are not able to update to IE11 at this time due to application version requirements.

I suspect due to the timeframe just starting on the servers July 14th, that this was initiated after recent patches listed were applied on July 12th.  

Has anyone encountered this issue?  What is your resolution?  Is there a way to fix without altering an enterprise GPO?  Anyone experience the problem popping up after applying recent patches?

Thanks.
Jennifer
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jnordeng
Asked:
jnordeng
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1 Solution
 
Dirk KotteSECommented:
check if the file roams with the profile.
if the file is missing after logon you can try to include it manually to the poaming profile (possible with citrix UserProfileManager)
i use UPM and there are no problems with IE10.
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jnordengAuthor Commented:
Thanks for the quick reply.

I inherited this system, as far as I can tell we aren't using UPM, but standard Roaming profiles.

Have you applied the patch noted?  Any issues after?

Thanks.
Jennifer
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Dirk KotteSECommented:
i can't check the patches at the moment.
If this patches are recommended ... yes they are installed. We install ALL patches except drivers.
With only some servers you can disable removing the profile after logoff.
If you don't remove the old roaming profiles after logoff these files possible stay at the place and the error don#t occur.
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jnordengAuthor Commented:
Ok, Still have to look for an answer then, daily we have an average of 50+ users on each Citrix box, and there are a total of about 500 users across the board, so not the best scenario for us.  But, I appreciate your response.

Thanks.
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jnordengAuthor Commented:
I have some clarity, we are using a Loopback policy, http://support.microsoft.com/kb/231287, due to our structure.  I have also verified we are using the basics of roaming profiles.

I have read that a possible solution aside from excluding the webcache directory would be to implement the policy to Empty Temporary Internet Files when closing.

Has anyone viewed this as a fix?

Thanks.
Jennifer
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Dirk KotteSECommented:
we use citrix profile management and exclude/include some files and folders.
works like a charm.
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jnordengAuthor Commented:
Thanks, I've used this elsewhere and worked pretty well, might suggest it here.

Thanks.
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