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How do I download Adobe Acrobat Reader and Flash in Windows 8?

I purchased a brand new HP computer loaded with Windows 8 in November of 2013.

So far I have been unable to download Acrobat and Flash player. I have seen many references on the internet that Internet Explorer or Norton Security could be blocking the download. I have also seen references that state that this would not be the problem.

I would like to view many of the attachments that I receive in emails.

Also, it seems that Internet Explorer cannot display any web pages at the present time.

I would like to do these kinds of things without having to constantly restart my computer.

Thanks.
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wchirnside
Asked:
wchirnside
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2 Solutions
 
aadihCommented:
Download both from:
 
http://www.filehorse.com/search?q=adobe+acrobat+reader >

And install and enjoy,
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Seth SimmonsSr. Systems AdministratorCommented:
Adobe Reader
http://get.adobe.com/reader/


flash player is part of the operating system

How do I install Flash Player on Windows 8?
https://forums.adobe.com/thread/1091501
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wchirnsideAuthor Commented:
Thanks for your help so far.

So if I download Adobe Reader or Flashplayer from the links above, it will NOT be blocked? Does it download to the "Downloads" folder?

wchirnside
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aadihCommented:
That depends upon your browser and your download settings. Look in the "downloads" folder. If not there, search for the file name.
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MereteCommented:
There seems to be a lot of problems here not necessarily related to Adobe Reader or a Flash player.
Open Control Panel by swiping in from the right edge of the screen, tapping Search (or if you're using a mouse, pointing to the upper-right corner of the screen, moving the mouse pointer down, and then clicking Search), entering Control Panel in the search box, and then tapping or clicking Control Panel. >> then open flash player >advanced> check for update.
First you say>>
I would like to view many of the attachments that I receive in emails. << and those attachments are? And what email client?
Are getting errors or unable to view attachments because of security settings?
In Windows Live go to the top file> open safety options>open security tab>untick>donot allow attachments to be saved or opened. Ok and close WLM re-open.
Secondly>
Also, it seems that Internet Explorer cannot display any web pages at the present time. <<have  you run the browser cleanup delete browsing history?
Do they open in Chrome?
Wireless or wired? Laptop or desktop?
Thirdly>
I would like to do these kinds of things without having to constantly restart my computer. <<< lockups!!! are caused either by too many programs running at the same time,  maybe it is a you can't do it if your system isn't fast enough.
You need to look into what is running in the background.
Look in your control panel administrative Tools events errors and post back what is causing your system to lock up.
Do a system scan for malware.
Defrag and run the disc cleanup.
Please post more details on these problems.
thanks
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McKnifeCommented:
It should be noted that Win8 not only offers flash built-in but also a pdf reader. So normally you don't need either. Your download problems are not clear, nothing will be blocked by default as long as the sources are the real manufacturers.
"Also, it seems that Internet Explorer cannot display any web pages at the present time" - that's another problem, but let's not mix it all together.
->check what attachments cannot be opened (file type?) ->tell us
->make a screenshot of your blocked downloads ->upload it here
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wchirnsideAuthor Commented:
I am doing this for someone else so not exactly sure which files cannot be opened. I know that when I send .pdf files they cannot be opened.

When I look in the control panel for the flash player update it is greyed out so I am unable to check for updates.

I do not know where to find the "Windows Live" panel.

Chrome is something that I haven't downloaded - since the computer is new - we have hardly down anything to it like change settings or do any customization. So almost ALL the settings are the way they came with the computer.

I DID restart the computer and it seems IE is working now.

wchirnside
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MereteCommented:
Thanks,  with a new system let windows update everything.
If it doesn't have service pack one it will be offered.
How do they have  windows updates set?
Installing Chrome it will tell you automatically that you need an update and will install flash player in it's browser and will do it all for you.
Same with Firefox.

Is office installed?
Check for any Mcfee or antivirus installed it will be a trial get rid of and install a good antivirus that is free like  avg  or use windows  security essentials.
http://windows.microsoft.com/en-au/windows/security-essentials-download
Is this windows x 64 or x 32?
Right click computer properties. It will list the system type, go to start Orb and rightclick computer on the right side. If it is not on the desktop yet.
With the flash greyed out one possible reason is that they are not the administrator.
What account type do they  have?
Look in Control Panel\All Control Panel Items\User Accounts
admin
I do not know where to find the "Windows Live" panel.  look in the start menu all programs look down to windows Live.

It does not come with a new computer you have to download it to get the email client that is part of windows essentials.
Windows essentials includes Windows Live email moviemaker and windows photo viewer
You can either download individually or the Essentials pack which includes
Photo Gallery, Mail, Movie Maker, Writer, Family Safety, Bing Bar, << can be uninstalled and Microsoft Silverlight.
http://windows.microsoft.com/en-au/windows-live/essentials
WL start menu
I know that when I send .pdf files they cannot be opened.
Well to save more problems install the free and safer Foxit reader. it better than adobe and safer.
http://www.foxitsoftware.com/Secure_PDF_Reader/
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aadihCommented:
SumatraPDF is another lighter and faster alternative.
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wchirnsideAuthor Commented:
Thank you all for your help.

I have downloaded Chrome.

Microsolft Office WAS downloaded when the computer was purchased.

This is a desktop model - 64 bit.

I now have Windows Live Mail installed.

The person who owns the computer should be the administrator and is generally the only person operating it.

Norton Security was something that was installed when the computer was purchased - last November.

It seems MacAfee has come with something that I installed today so I will see if that is a trial version.

It also seems that Adobe Reader and Flashplayer are now working but I may have to let the owner try everything out and see if it is working according to what they are used to doing.

This might take a day or two.

Thanks
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aadihCommented:
Great.  :-)
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MereteCommented:
The McAfee scan is often offered with free tools ,when you installed something, always look to see what is offered untick it prior
You can find it in your uninstall a program could be a toolbar and not necessary with Norton.
Norton is very restrictive for the personal user so if you get problems doing stuff read the Norton manual for adding program through it's restrictions. It's a quite a resource hogger as well.
Personally I would never use it as it restricts my freedom on my system,  as the owner I want to be able do what I want.
Don't forget to come back and close your question
cheers
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wchirnsideAuthor Commented:
Thanks I will check these things out.

Over the years I have used Norton and then something else and now we are back to Norton. Somehow it stays around.
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aadihCommented:
By itself?  Vampire? ;-)
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wchirnsideAuthor Commented:
Thank you for your quick responses. This is the best thing about Experts Exchange. Quick Results.

WChirnside
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