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Upgrading from Windows 8 to Windows 8.1 causes problem

In the office two  Dell Inspirons 660. A colleague decided to update both from Windows 8 to Windows 8.1 while I was away. He  updated his own one without a problem. However when he accessed mine he said at some stage of the process  he was asked for a password and email address and inserted his own.   This seems to be the case as I now find I can’t get into the computer with my own password but can with his.  
In any event  the START function (on bottom left corner) has disappeared. And the List of Options (settings, power etc) which appears when you swipe the right side lower corner is also gone into the ether.  How do I recover these? Or how can I return the computer to Windows 8.
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Michael Murphy
Asked:
Michael Murphy
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4 Solutions
 
John HurstBusiness Consultant (Owner)Commented:
You need to remove his profile and probably remake your own profile.

Windows 8.1 enforces an email address login which must be fixed after. So the computer became his.

Before you remove his profile, back up all the documents.

You may be able to do the following. Go to PC Settings, Change PC Settings, Accounts and change his email account to a local account. Use your local account and see if it brings you back.
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rindiCommented:
You don't need to remove his profile, but rather just create a new user profile with your m$ account. Currently you are using his account which is also syncing with OneDrive, so you get the settings he is using in his profile.
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John HurstBusiness Consultant (Owner)Commented:
I recommend, still, before starting anything, that you save any documents in the existing profile just in case.
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Michael MurphyAuthor Commented:
I cant go to pc settings i think because i am unable to find or open the menu when i swipe low right. see above.
How do i delete a profile or create a new one?
What is a `blind link` comment which i must delete?
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John HurstBusiness Consultant (Owner)Commented:
On Windows 8.1, move your mouse to the right side to expose the charms. The lower right charm is a gear. Click on that and then PC settings will show up.
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John HurstBusiness Consultant (Owner)Commented:
I reread your post first, but in any event, swipe to the right side below the task bar (so in the corner). you may have to do this several times.

If the Start button is gone and the swipe really does not work, then the upgrade may not have gone well.
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rindiCommented:
Or just do a search for "control panel", and once you have found that, open it and then select "users accounts".

You don't have to do anything about blind links. That was addressed to another expert who posted a comment which was a blind link (and which I deleted). Blind links are comments that just contain a link to another site, without any useful information about what to expect from that link.
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Michael MurphyAuthor Commented:
1.  Moving  mouse to right side no charms menu is exposed.
2. wheni put in the opening password (not mine but changed) the destop appears.  I alresdy had control panel icon on desktop.
i navigate to user accounts but nothing opens.
3. Finally there is no option to 'shut down'  working so I have to press and hold box button to shut down.

4. By the way I have copied all data to an external drive
Is this beginning to look like a reinstallationof the OS? The OS  was pre installed meaning I have no installation disks.  But I know it can be done.

i
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Michael MurphyAuthor Commented:
1.  Moving  mouse to right side no charms menu is exposed.
2. wheni put in the opening password (not mine but changed) the destop appears.  I alresdy had control panel icon on desktop.
i navigate to user accounts but nothing opens.
3. Finally there is no option to 'shut down'  working so I have to press and hold box button to shut down.

4. By the way I have copied all data to an external drive
Is this beginning to look like a reinstallationof the OS? The OS  was pre installed meaning I have no installation disks.  But I know it can be done.

i
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John HurstBusiness Consultant (Owner)Commented:
The upgrade apparently damaged the system. Windows 8.1 is a new operating system and not just a service pack.

So if it did not go well, you may have to reinstall Windows.

(a) Try a Windows 8 Refresh. Go to Action Center, Recovery and try a Refresh at the bottom. This should keep data but make you reinstall software.

(b) See if you can create a Recovery Drive on USB (top option) and recovery the machine. This will delete everything.

So back up first before you start these things.

If you do reinstall, update to Windows 8.1 before adding applications and restoring your data.
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Michael MurphyAuthor Commented:
Went to Action Centre. clicked on Recovery but nothing opened.
System Restore: 'encountered problems'.  Would not restore to earlier time-
With regard creating a Recovery Drive on USB, will try this later today
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John HurstBusiness Consultant (Owner)Commented:
You may wish to contact Dell for recovery DVD or USB media in case you need them.
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rindiCommented:
I don't think this has anything to do with a failed upgrade, but rather as I mentioned earlier with the fact that you are using your colleagues'  m$ account which he has set up to his likings. On Windows 8.x those accounts are automatically synced across different PC's so they act and look exactly the same on all those PC's for that user. So you'll first need to setup another user account which is yours which you then can adapt to your preferences.

Also in order create user accounts and do some other admin tasks on the PC you will need the administrator's password, as you probably don't have administrative rights with your normal account (which is good and the way it should be. That could be the reason why you can't add new users.

As your colleague set this up he should know the admin and his password, and also know how to setup user accounts etc. I'd ask hime to do that for you, you can then enter your password. Maybe, if your desktop isn't set up to your preferences, you could also ask him to help you set it up so that it is usable for you. Also make sure that all windows updates have been run, particularly the Windows 8.1 update 1 must be installed. With that, when you go to the Start screen (not the desktop, but the special W8.x metro display with all those useless tiles), you'll see a shutdown button next to the user account name on the top right of the display. With that it is easier to shut the PC down.
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Michael MurphyAuthor Commented:
I would do all this but I am unable to get into user accounts to change settings, create new accounts, delete old ones etc. I click on the Control panel and select the 'user accounts' icon. When I click on it nothing happens, it does not open!
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rindiCommented:
As I pointed out, get the person who did the upgrade to help you. He may have to logon to the PC using the Admin account in order to be able to add new accounts.
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Michael MurphyAuthor Commented:
Yes. I am using his password (the one he replaced the exiting one with) when I boot. It works in the sense that it gets me into the desktop screen. Control Panel etc is on this screen (I put them there earlier). But when I open it and go to Action or User Accounts neither work. Nor are the side menus (start and the menu with settings, power etc [swiping to the right corner) do NOT appear.
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rindiCommented:
That still won't be the admin's account you are using. You need to logon as the administrator in order to be able to change settings.If you can open an explorer windows and navigate to C:\Users, you should see the different accounts installed on the PC.
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Michael MurphyAuthor Commented:
How do I look for and open an explorer window? Is it a C prompt?
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rindiCommented:
You can use the search charm and enter explorer, and you you should get a list, including "File Explorer". Open that. Then open "C:\" under Devices and Drives. Now open "Users" and you should see a list of all the user accounts setup on the PC.
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Michael MurphyAuthor Commented:
I can't access any of the 5 charms. When I swipe right side nothing happens. I am swiping correctly because I frequently use a similar destop and have no problem (nor had I locating the charms with this one in the past)
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rindiCommented:
Then try right clicking your taskbar, select "Properties", "Toolbars", "New Toolbar", and then enter

C:\ProgramData\\Microsoft\Windows\Start Menu\Programs

You should then get a new option in your taskbar named "Programs", and when you click on that you get a similar start menu as you had in Windows 7, where all the installed software is listed and you can start the tools from there.
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Michael MurphyAuthor Commented:
The 'This PC' screen is available to me. I clicked on the C:/ drive. In the list of folders which opened there was one named 'Users'. I opened this. One of the 4 folders which appeared was '
'Administrator'. A second was the name 'Archivist' which is the local user.
Clicked on Administrator. Message appeared. 'You don't have permission to access this folder, click continue to get access'.
I clicked and got this answer. 'You have been denied permission. To gain access u need to use the 'Security Tab'.
Clicked 'Security Tab' and hit message:
You must have read permissions to view the properties of this object. Click 'advanced' to continue. Did this. Answer:  ' Click continue to attempt the operation with administrative permissions'.  Did this. Warning box appeared saying: 'Can't open access control editor. No mapping between Account Names  and Security IDs was done'.
There was an option here to change Owner: 'Unabke to display current owner' Followed by the option to 'change'. When I clicked on this option the same warning box with same message appeared. 'Cant open access control editor. No mapping between account names and security IDs was done.
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rindiCommented:
You now need to know the password of the Administrator Account in order to be able to move on. Or if the Archivist account happens to be a member of the administrators, that account could also help. But for either account you need the password in order to be able to move on. Probably your friend who did the upgrade knows those passwords, so the best option for you is to ask him to help you move on.
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Michael MurphyAuthor Commented:
At no point was I asked for a password (I have already got the password) buthavehad no opportunity to use it. I can't get into Users Accounts from Control Panel. Nothing happens when I click on the User Account Icon in Control Panel
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John HurstBusiness Consultant (Owner)Commented:
Nothing suggested here has worked for you. Windows 8.1 is a new operating system and so is the same kind of upgrade as from Vista to Seven or Seven to Eight.

So this system appears to be sufficiently damaged that I suggest you reinstall Windows 8 fresh. There is not much else because Windows 8 Refresh did not work either.
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rindiCommented:
You would first have to logout from your current session, then login again as Administrator, or as user Archivist provided that is the Admin account. When logging in you will be asked for the password of that user's account.
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Michael MurphyAuthor Commented:
Yes. I will try to get a recovery disk from Dell, the vendor.
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John HurstBusiness Consultant (Owner)Commented:
@Michael Murphy  - Thank you and I was happy to help.
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