BSOD Windows XP SP3 usbscan.sys after opening the laptop lid

Posted on 2014-07-17
Last Modified: 2014-07-22
Hi There,

I have a laptop running windows xp sp3.
The laptop works fine without any crash i.e. BSOD but if I close the laptop and and reopen I will receive the following blue screen of death.

The last software installed was driver for HP laserjet Pro 200 which is compatible with windows XP.
I did a full scan for spyware and anti virus using Spybot search and destroy. Windows is up do date.

Any suggestion would be appreciated.

Question by:Rod_2012
    LVL 21

    Expert Comment

    by:Haresh Nikumbh
    Is any storage device is connected on this laptop ?

    basically this problem is already fixed in service pack 2 but as you said your machine is already running with SP3 so this should not happen.

    to isolate this issue, if any USB device is connected on the laptop .. unplug that and then try if it still gives BSOD

    Author Comment

    no usb device attached at all.
    LVL 30

    Expert Comment

    Is the printer the 276 or 251 model?

    The 276 is the all-in-one and the 251 is only a color printer. If it is the 276, then the issue is most likely being caused by the scan driver for the printer. See if there is a newer driver for the printer.

    Accepted Solution

    thanks for all comments.

    after upgrading the video driver the problem is sorted.

    Author Closing Comment

    i have found the solution

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