Citrix server freezing up between 8-8:30 am and problem goes away after 2 pm
Posted on 2014-07-17
Yesterday after 8 am both our Citrix servers froze at same time. I couldn't get our Citrix support company out there until 1 pm. They thought it was a printing problem so the set the Policy to only use Citrix Universal Printing. Everything worked for the remainder of the day.
Today at the same approximate time it happened again. The following are the steps taken
Force server off because they are unresponsive
After restarting within a few minutes as the users logged on it would freeze. When the freeze happened it was to both servers.
Restarted them again.
We use an program called Simplify Printing from Tricerat. I shut this service down so the only printing was Citrix Universal. They still froze. So that eliminated the possibility of Simplify Printing causing the problem.
Removed one of the servers from the Farm. So there was only one. Still froze.
I had all the users stop using Citrix. Then I began to log on as them one by one. I'd wait 2-3 minutes and then start using the Access Database we use to manage the animals. I logged on with 7 users and no problem. I logged on with the 8th and it froze in two minutes. I thought maybe the users computer was causing the problem. I restarted the 1 server. Logged back on as the same user and it never froze.
After 2:14 pm, there was never a freeze. It is now 6:55 pm pst, and the servers are fine. There are still users logged in.
We have two remote locations that we adopt are animals from (spcaLA) and this has completely shut them down. If I could I award 10,000 points to fix this I would. I praying someone has an idea what the cause is. We would also be MORE than glad to pay to solve this. I don't know if I can offer that on EE, but I hope I can. THIS IS CRITICAL
Note the support company came back today and between them and I we could find any cause. HELP!!!!!