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ad account locking

we have a couple of users accounts locking automatically, we think caused by one of our 3rd party software applications.
The issue is that the account is showing locked on our PDC, but the other 3x DCs are not showing this,.

Ideas?
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becraig
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all the clocks/time is okay.

we think its our mimecast app (which uses LDAP) to authenticate with them.  i cant see how this can be locking our local AD account), but sure this is the problem..
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combination of the ip address being blocked and an issue with certificates at the 3rd party end.  Still find it strange that our internal account is/was being locked when the 3rd party software was accessing the 3rd party cloud/website...