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Cannot get email alerts from LSI MSM into Exchange 2010

Posted on 2014-07-19
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Last Modified: 2014-07-21
Ever since upgraded from Exchange 2003 (SBS) to Exchange 2010 (SBS) I cannot get the LSI MegaRaid System Manager to send any email alerts.
This happens with 2 LSI controllers and one Intel (LSI).
I have tried every combination of server entries and user entries but nothing works.
LSI support offers no help.
I would assume I have to either modify my LSI settings or make the Exchange server accept.
How can I configure the Exchange server to authenticate these messages ad LSI offers no real configurable options?
Other devices work APC, Backup API, etc but not LSI.
I need to know if an array degrades primarily.
Is there any way to find out from Exchange (logs, etc) why it is not accepting these requests?
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Question by:smschulz
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8 Comments
 
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Expert Comment

by:cpmcomputers
ID: 40207013
Have you tried adding an exchange receive connector for the ip's of the servers and marking them as "externally secured" ?
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Author Comment

by:smschulz
ID: 40207408
Have not done anything with receive connectors but will try.
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Accepted Solution

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cpmcomputers earned 2000 total points
ID: 40207413
Assuming your device is generating and sending an email correctly it will fail due to a lack of authentication in exchange2010 ( was different is 2003)

By adding a receive connector specifically for the internal ip of the sending device and setting the authentication to " externally secured" effectively will allow the server to receive and process the email
(The same technique is often used to allow applications and printer/scanning devices to send mail)
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Author Comment

by:smschulz
ID: 40207443
Will that mean that other applications on the same IP (apc, backup software, etc. ) will need to be reconfigured?
If so would adding an additional IP to the same interface be any benefit?
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LVL 10

Expert Comment

by:cpmcomputers
ID: 40207451
They should not be affected
Try a test connector first ( you can always remove it later) in case this does not provide you with a resolution

An additional IP maybe of benefit to restrict the connectors use at a later stage
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Author Closing Comment

by:smschulz
ID: 40209208
I was able to get one additional aps device to work using this method.
However, my raid card (LSI) would send the message but report in the utility that it couldn't???
Additionally, the IP for the raid utility is my hyper-v host.
Is this a security concern?
At least I  am moving forward.
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LVL 10

Expert Comment

by:cpmcomputers
ID: 40209237
Not familiar with HyperV Sorry

There may be another expert who could advise here - (  you may need to repost)
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Author Comment

by:smschulz
ID: 40209247
Not really hyper-v related, I was just concerned that by adding this server (IP) that security could be an issue.
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