PS CS5 Crop seems incomplete

I occasionally have trouble when cropping a photo.
Everything seems OK but occasionally the data that has been cropped out remains associated with the image albeit distorted. [I can post a screen shot if you want.]
This usually only shows up when using 3rd party filters.
Topaz ReMask is one that shows this data and will actually use it as if it is still a valid part of the image.

I have tried reloading the image; I have tried rebooting the computer. None of that helps.
The only thing that works is to use the crop tool to re-crop the image [at the same borders]. The extraneous, distorted data is then permanently removed.
Hardware diagnostics show no problems with my computer including RAM.

Once I spot it, it's a 15 second fix so it's not a real big deal. I just wonder about it and wonder if anybody else has seen this.
Any ideas about this? Is it a PS bug?
LVL 10
Al JeeAsked:
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Paul SauvéConnect With a Mentor RetiredCommented:
Have you tried to apply the 3rd party filters after cropping to see if it makes any difference?

Or save the image with the 3rd party filters applied as .tif and crop the .tif file...
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Al JeeAuthor Commented:
The 3rd party filters are applied after cropping.
That's when the situation becomes evident.

I really don't care if the tif files can be cropped.
It doesn't seem to be relevant.
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MereteCommented:
How often do you have saves could it be saving and that slows things down.
If the save folder is growing big.
When it's not releasing could be related to heat, HDD age, something else running in the background.
Open your task manager what is the cpu?
At the top >View>select columns.
here you can add what to watch.
There is resource monitor  just put the task manager on performance
click resource monitor
resource monitorDust on the video card/dust in the power supply unit/over the heat sync fans? all contribute to windows slowing/
Side idea have you run a disc cleanup as windows creates this temp thumbnail view and that temp folder can get really big
like this/ I've had it over 4 gigs.
thumbnails disc cleanup
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A V GeorgeConnect With a Mentor Additional General Manager (Communications and Public Relations), BHELCommented:
This is a long shot...

After you crop the file, please check the canvas size (not image size) to ensure that that all layers have been cropped. Cropping only selected layers will result in the canvas size remaining the same and retaining extraneous image data.

Checking the canvas size before and after the crop operation will make sure you have got rid of all data outside the crop area.

Good Luck!
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Al JeeAuthor Commented:
Thanks avgavg.
I'll play with that and see what I can find.
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Delphineous SilverwingConnect With a Mentor Good Ol' GeekCommented:
In your Crop options, check for the Hide option.  If enabled, cropping only hides the areas outside the crop rather than discarding them.
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Al JeeAuthor Commented:
Edit:
The hide option is unchecked.
Anyway I would have to be cropping an image layer rather than the background layer.
The "hidden" crop is really distorted, also.
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Al JeeAuthor Commented:
Here's a sample of the distorted "crop that's not removed".
Weird
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Delphineous SilverwingGood Ol' GeekCommented:
Did you crop and rotate that? (Before the third party filter processing)
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Al JeeAuthor Commented:
yep
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Delphineous SilverwingGood Ol' GeekCommented:
When did you notice the problem starting ... after an update perhaps?
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Al JeeAuthor Commented:
I've seen it a few times over the last year or two; don't remember exactly when.
CS 5 hasn't had an update since I don't know when.

I just decided to check into it before my premie runs out. ;-/
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Delphineous SilverwingConnect With a Mentor Good Ol' GeekCommented:
<Lounge Mode>
So as long as you have Premie, it seems the problem isn't a real problem. Sounds like you just need more points.
</Lounge Mode>

The distortion looks like the filter used the canvas space of the unrotated and uncropped image and then filled in the space with the adjacent last pixel.

If you save and close the image before running the filter, then open it back up and use the filter, does it still do it?

Close Photoshop and then check the folder where Photoshop puts its scratch/cache files. There should be no files present, unless you are sharing folders with something else.  The files are supposed to be deleted when Photoshop closes, but if you had crashes the old data may not have been cleaned up and is causing an issue.  Alternatively, change your scratch/cache folder to a new blank folder.
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Al JeeAuthor Commented:
:-)
< problem isn't a real problem>

True.
As I said, I can fix it in no time.

My scratch file [actually a separate, dedicated partition]  has only the Recycle Bin & System Volume Info every time I check it.

I'll play with it a bit and see if I can pin it down more.
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Al JeeAuthor Commented:
haven't forgotten; just busy
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Al JeeAuthor Commented:
So far the issue hasn't reared its head again.

I just did a repair reinstall of Win7 and that may have made some sort of difference.
It certainly helped the overall health of the 'puter.

I'll keep this open to see if there are any repeats of the issue.
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