Exchange 2007 Event ID 510 Performance warning message

Posted on 2014-07-20
Last Modified: 2014-07-29

Background: Windows Server 2008 Standard, Exchange Server 2007.

I have been getting warning messages from Exchange server when full backup was running.

ID= 510; Src= ESE; User= ; Catg= Performance ; D/T= 07/19/2014 19:05:35; EventDesc= MSExchangeIS (6788) First Storage Group: A request to write to the file "E:\ExchangeSvr\Mailbox Database.edb" at offset 2958442496 (0x00000000b0564000) for 8192 (0x00002000) bytes succeeded, but took an abnormally long time (61 seconds) to be serviced by the OS. In addition, 21 other I/O requests to this file have also taken an abnormally long time to be serviced since the last message regarding this problem was posted 86100 seconds ago. This problem is likely due to faulty hardware. Please contact your hardware vendor for further assistance diagnosing the problem.

Full backup starts at 7PM on a external hard disk. And the error message appeared at 7PM as soon as the backup started.
Question by:Educad
    1 Comment
    LVL 19

    Accepted Solution

    More about the actual error here:

    As it says in the technet article above, the Event ID 508 simply means the operation it is attempting completed but took a long time to complete. If this is occurring due to the backups, it is most likely due to an issue with the disk subsystem hosting the mailbox databases and not having enough available I/O. I would not worry about it, but it will occur because running the backup (ESEBACKUP.DLL in Exchange 2007) and Exchange 2007 regular traffic (e.g: reading / writing transactions) is IO intensive, and it seems the disks that are hosting Exchange are most likely undersized.

    If you are concerned, I would consider adding additional spindles to the array that hosts these databases. That will provide additional IO and most likely resolve these errors you are seeing, that only happen when a backup is ran.

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