Solved

Google Chrome Black Screen

Posted on 2014-07-21
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Last Modified: 2014-07-26
When the MD loaded Chrome this morning it just Black Screens on him.
Only recently auto-install was Twitter over w/e.
This has been removed and makes no difference.
Updated Flash, graphics card drivers and firmware.
System says it's patched up-to-date.
Chrome has been removed and reinstalled - again no joy. (It takes an age to uninstall).

Any ideas?
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Question by:edhasted
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7 Comments
 
LVL 95

Expert Comment

by:John Hurst
ID: 40208705
Do you have IE running concurrent with Chrome?  If so, and if you do not use IE, you can disable it in Programs and Features, Windows Features. Be sure before you do this, that IE is not required for anything.

Now uninstall Chrome.

Then open an admin command prompt and run System File Checker. Run SFC /SCANNOW and allow to complete. Run again.  

Now restart the computer, install Chrome and see if Chrome is working.
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LVL 19

Expert Comment

by:helpfinder
ID: 40208708
Go to chrome://plugins/ and check if you have only 1 record for Flash - if you have more leave only one enabled
or
Also check chrome://flags, find Delegated Renderer and switch from Default to Enabled
or
If you have QuickTime installed, try to uninstall, reboot machine and run Chrome
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Author Comment

by:edhasted
ID: 40208822
SFC /SCANNOW comes back with no Integrity Violations.
QuickTime wasn't installed.
Believer I fully removed Chrome manually before I reinstalled it, but no joy.
How and where do I run chrome://plugins/  as I can't see anything in Chrome, just the blue bezel?
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LVL 19

Expert Comment

by:helpfinder
ID: 40208836
try to right click on Chrome shortcut and add "--incognito" (witout quotes) after the path in Target box
Then try to start Chrome
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LVL 95

Expert Comment

by:John Hurst
ID: 40208950
Chrome may be the symptom rather than the cause.

Scan thoroughly for viruses with your own anti virus application and then scan with Malwarebytes.  Clean up any viruses.

Now disable anti virus and uninstall Chrome again. Leave A/V disabled and reinstall Chrome. Now enable your anti virus. Does it work now.

The next step would be a Windows 7 Repair Install. You can do this from the Windows 7 DVD and sometimes with the on-board recovery partition. Here is a Seven Forums Tutorial to assist you.

http://www.sevenforums.com/tutorials/3413-repair-install.html
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Accepted Solution

by:
edhasted earned 0 total points
ID: 40209000
Bug in Chrome.

Luckily this organisation has a Commercial Support Agreement with Google.
We installed the beta version of Chrome (Canary) and it worked.

Many thanks to everyone for their help.

Ed
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Author Closing Comment

by:edhasted
ID: 40221093
Solution supplied by Google support.
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