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Windows xp pc cant see shares on one server but can see them on others

Posted on 2014-07-21
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Last Modified: 2014-07-27
I've got a Windows XP laptop trying to access the network via a SSL VPN.  IT can connect fine, ping network servers and access the intranet.  However it cant see shares on one of our servers.  It can see shares on other servers.  I can ping from the server to the remote laptop and vis-versa.  I can lookup the server.


Server is 2008r2, Client is XPsp3


How do I fix this?
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Question by:jmsjms
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Expert Comment

by:stu29
ID: 40209181
Can you access the shares by either unc or ip (\\IP\Sharename or \\servername\sharename)?
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Author Comment

by:jmsjms
ID: 40209217
I can access shares via \\IP\sharename but not \\servername\sharename.

What I find weird is that I can access them via servername on other servers!
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Assisted Solution

by:stu29
stu29 earned 500 total points
ID: 40209536
If you run a Ping /all against the server name .. does it resolve correctly.  Also .. if you run a Ping /all against the IP of the server in question does it resolve correctly?

You have communication, you have proven this with the IP connection so your machine is having an issue with the DNS name of server.

You can also try running ipconfig /flushdns .... then ipconfig /register dns and try again.
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Author Comment

by:jmsjms
ID: 40211002
Thanks.   I could ping the server with IP and hostname yesterday.  

I'll try it and the other commands again this afternoon when I can contact the user.  I'm not familar with the /all option and cant see what this does.  Whats it for?  Cheers
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by:stu29
ID: 40211299
The all will return the full info from your DNS server.  So ping /all 10.1.1.1 would return the ping with the FQDN of DNS record, and visa versa.

Just to confirm this is only ONE computer having this issue correct?
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Author Comment

by:jmsjms
ID: 40211323
yep, just the one. Scheduled to speak to user at 2pm. thanks for your help.
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Expert Comment

by:stu29
ID: 40211363
While you are on with them .. if it is a resolution issue and the items above do not solve you should also have a quick check of your LMHost file .. there is always a chance that someone has messed with this also.  Long shot but worth a look.
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Author Comment

by:jmsjms
ID: 40211504
ipconfig /all came up with the FQDN of the file server and the correct IP.
I've tried ipconfig /flushdns and then ipconfig /register dns.

Still cant access a share via hostname but can via ip.

Any ideas?  thanks!
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Author Comment

by:jmsjms
ID: 40211506
I can browse to shares using the FQDN of the server...
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Expert Comment

by:stu29
ID: 40211692
So you can navigate to \\servername.domainname and see all the shares?  But if you navigate to \\servername you cannot?  DO I understand correctly?
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Author Comment

by:jmsjms
ID: 40211701
Yep \\fileservername.domain.local\ works  \\fileservername\ doesnt.

I've tried changing DNS setting in the NIC settings but doesnt seem to make a difference...
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Expert Comment

by:stu29
ID: 40211751
Do you have a DNS SUffix config'd configured in your IP settings?  This smells like a Netbios issue.  Is this the only only XP machine?  Are all the other servers 2008R2?

Is your Firewall Disabled?  If not .. flick it off just to make sure.
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Accepted Solution

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jmsjms earned 0 total points
ID: 40211852
Looking though other forums I noticed that clearing the Offline folder cache was a fix for some people.  I cleared the cache, restarted the PC and rant he vpn client and suddently I can see shares and browse using the servers name.

Weird!  How the (*&)(*&!!! this can affect it I dont know.

To do this slect folder options, offline files, then (Press ctrl+shift when clicking on the Delete files button, restart the pc.  (making sure to saving files in the my documents area somewhere else first!).

The user now hasnt got an H drive (set by the AD account profile settings) but I hope to get that back soon and he saves in other areas anyway.  So one problem fixed another to resolve.

Thanks for the help.  This is the solution (I think!) so I'll mark it as such but give you the points for the help and the pointers which made a difference!. THANKS!
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Expert Comment

by:stu29
ID: 40211863
Glad you are backup and running!
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Author Comment

by:jmsjms
ID: 40211918
Thanks for your help!
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Author Closing Comment

by:jmsjms
ID: 40222289
THanks for the help. Clearing the Cache sorted the issue but the info provided was useful and could help others. Thanks!
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