Solved

Great Plains Dynamics 8.0 Printing in Windows 8.1

Posted on 2014-07-21
15
535 Views
Last Modified: 2014-08-09
I am testing on a Windows 8.1 Enterprise virtual machine. EVERYTHING else works OK. Microsoft Apps prints OK; Test pages from printers print OK. Even when I am in Dynamics 8 it "prints" to the screen OK (so it is creating the documents properly) but for some reason it is not able to get it from Dynamics to the printer. I have tried all the tricks I can think of--need help please--thank you.
EE-GP-Printing.jpg
0
Comment
Question by:lionelmm
  • 8
  • 4
  • 2
  • +1
15 Comments
 
LVL 34

Expert Comment

by:Seth Simmons
ID: 40209412
could be because it's not supported
end of mainstream support for GP 8 ended almost 5 years ago so i don't think microsoft would certify it for windows 8

http://support.microsoft.com/lifecycle/?LN=en-us&p1=7967&x=15&y=10
0
 
LVL 16

Assisted Solution

by:Spike99
Spike99 earned 200 total points
ID: 40209489
Seth is correct, but I was curious to see if a different driver might help, So, I searched for the printer compatibility information for GP 8.0.  Based on what I found, it looks like a relatively short list of drivers & driver versions are supported. So, I doubt you'd be able to get that to work in Windows 8.

Here is the document I found, which looks like a re-posting of a MS doc called "Microsoft Great Plains 8.0 Printer Compatibility." I could not find the original document on MS.com: you'd probably need creds to log on to the GP support site to get see the most current version of this document, if it's still available:
http://www.bretabennett.com/dynamics/Docs_GP_v8/System%20Requirements/GP_v80_Printer_Compatibility.pdf

You might want to try loading a free PDF software like FoxIt or CutePDF.  When you have a package like that installed, that will add a PDF "printer" to the printers folder. If you can get GP 8.0 to print to that, you would be able to save the PDF & print your reports using Adobe instead of GP.  But, if that doesn't work, I think you would have to load WinXP or Sever 2003 as a virtual machine to run GP 8.0 so you can install a supported printer.
0
 
LVL 18

Assisted Solution

by:Steve Endow
Steve Endow earned 300 total points
ID: 40209556
Hi lionelmm,

While I haven't used GP 8 in many years, I'm not aware of any fundamental issue that would prevent it from printing on Windows 8.1.

Can you make sure that you have a valid default printer selected in Windows?

If you do have a valid default printer selected, try changing the default printer to the Microsoft XPS Document Writer or a PDF print driver.  Then close GP and reopen it and try again, printing to the XPS or PDF driver.

Next, try launching GP using the Run As Administrator option, or try fully disabling UAC.

Last, are you trying to print to a network printer or a local printer?  If you have a network printer, try attaching a local printer via USB and see if that works.

Let me know if any of those help.

Thanks,

Steve Endow
Microsoft MVP - Dynamics GP
Dynamics GP Certified IT Professional
0
 
LVL 24

Author Comment

by:lionelmm
ID: 40209592
Thanks Spike99 & Steve--will give those a try--appreciate the helpful advise
0
 
LVL 24

Author Comment

by:lionelmm
ID: 40210095
I have been working on this so long I forgot to mention something that may help you to help me. I have GP8.0 working just fine in Windows 8 32 bit (took some tweaking) but can't get it working in 64bit. I did install a PDF printer in 64 bit Win8 and still get the same error. I also changed the default printer with no success.
0
 
LVL 18

Expert Comment

by:Steve Endow
ID: 40210154
Thanks for the update.

So it would seem you have narrowed it down to an issue with printing on the 64-bit machine.

Have you tried Compatibility Mode on the 64-bit machine?  Right click on the GP icon and under Properties, select Compatibility tab, then try running it under XP SP3.

There are plenty of people running the current versions of GP on 64-bit, but I don't know if there were any challenges with GP 8 on 64-bit.

Thanks,

Steve Endow
Microsoft MVP - Dynamics GP
Dynamics GP Certified IT Professional
0
 
LVL 24

Author Comment

by:lionelmm
ID: 40210240
Tried compatibility mode both XP SP2 and SP3--neither worked--the File, Print option is always greyed out even though the Print Setup is always there--no matter which printer you select the File, Print option is ALWAYS greyed out. Even tried to start Dynamics using a batch file and run as admin--that does not help either. For some reason I think it has to do with the dictionary files but I may be way off base because GP does everything else right except printing.
0
Complete Microsoft Windows PC® & Mac Backup

Backup and recovery solutions to protect all your PCs & Mac– on-premises or in remote locations. Acronis backs up entire PC or Mac with patented reliable disk imaging technology and you will be able to restore workstations to a new, dissimilar hardware in minutes.

 
LVL 18

Assisted Solution

by:Steve Endow
Steve Endow earned 300 total points
ID: 40210323
Which printers are you selecting as the default in Windows?

There is some discussion of the Print Option being grayed out, and one resolution seemed to be using different drivers.  This was on a Terminal Server, but I'm wondering if it could be similar:

https://community.dynamics.com/gp/f/32/p/39356/70372.aspx

Have you tried the XPS or PDF printer option?

Sorry, I see above that you did try PDF already.

As a hail mary, can you try adding a local printer--select LPT1 and choose the HP LaserJet 4100 driver.  An alternative is to download a driver from the HP / manufacturer web site.

But if PDF isn't working, then I'm not hopeful.

Thanks,

Steve Endow
Microsoft MVP - Dynamics GP
Dynamics GP Certified IT Professional
0
 
LVL 24

Author Comment

by:lionelmm
ID: 40211493
Yes PDF is not working.
The XPS printer is installed but the PRINT option is greyed out so I can't select it and if I make it the default it still give the same error.
I installed a HP printer to LPT1 and still got the same error
In the link you sent they recommend removing all the OLD drivers but this one has nothing but the most recent--this is a new install with only PDF, and HP4300 64bit drivers (won't install the old PS for 32bit I normally use)
The link also discusses Named Printers for terminal server but that is above my skill set so will have to do additional reading/research (unless you can give me a quick HOW TO)
0
 
LVL 16

Assisted Solution

by:Spike99
Spike99 earned 200 total points
ID: 40211663
Named printers is a feature in GP I am not all that familar with, but this link has steps on how to set up a named printer in GP.  However, the version in those screen shots looks a lot newer than 8 (maybe it was done in 10?)  I would think the steps would be more or less the same for GP 8 so I hope this will help you.
http://www.dynamicsgpinsights.com/2012/09/05/what-are-named-printers-in-dynamics-gp/

This previous answer in Expert's Exchange might also be of some help:
http://www.experts-exchange.com/Software/Financial/Q_25471094.html
0
 
LVL 18

Assisted Solution

by:Steve Endow
Steve Endow earned 300 total points
ID: 40211741
Hi,

Named Printers is overkill if you only need to deal with this one workstation.  It just isn't worth the hassle.

At this point, I would say you have exhausted every option that I can think of.  I'm sure there is a reason for the problem, but I don't know what it is.  It could be something about the 64-bit drivers it doesn't like, but if you are unable to install 32 bit drivers, and if PDF and XPS don't work, then I would recommend cutting your losses.

Can you convert this machine to a 32-bit workstation?  I would just replicate a workstation setup that you know works.

And I would recommend that you try and upgrade from GP 8.  There have been significant improvements in GP in the last several years, so it would be valuable to upgrade if that is an option.

Thanks,

Steve Endow
Microsoft MVP - Dynamics GP
Dynamics GP Certified IT Professional
0
 
LVL 24

Author Comment

by:lionelmm
ID: 40212006
Well this is not just one PC and of course the backup option is to use either a Win7 or XP VM on the Win8.1 systems I buy but this is why I am testing--to make sure whatever I buy that I minimize the amount of work I must do on those systems. Further this is my oldest client and they are going through very hard times so I am going above and beyond to help them because they have NO MONEY. If this was up to "normal/acceptable" IT billing for all the time I spend on this I would be getting rich but my motivation is to help them as they were the first to help me when I started my business.

The problem with 32bit Windows is that all the Dell systems I am looking at buying all come with either Win7 or 8 64 bit--thus my attempt to try to get it to work. If I cannot then I will either get the systems and install Win8 32 or setup a VM on Win8 64.
0
 
LVL 24

Accepted Solution

by:
lionelmm earned 0 total points
ID: 40238715
Well after a lot of work, most of which I can't really recall I finally have Windows 8 64 bit working, however I will say that the one piece that was critical in getting all the libraries loaded was the change the Dynamics.set file (now have one for 32 bit and one for 64 bit systems); and when it comes to the printers to use the older PS script drivers. I was fortunate that I found the same 64 bit drivers for the same version of 32 bit that works--that fixed all of the printer issues so far. Thanks for the input.
0
 
LVL 24

Author Comment

by:lionelmm
ID: 40243902
0
 
LVL 24

Author Closing Comment

by:lionelmm
ID: 40250396
See my answer for the reason.
0

Featured Post

Highfive + Dolby Voice = No More Audio Complaints!

Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

Join & Write a Comment

If you use NetMotion Mobility on your PC and plan to upgrade to Windows 10, it may not work unless you take these steps.
Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
The goal of this Micro Tutorial is to help navigate beginning users with the app store on Windows 8. It will explain exciting features how to maximize your PC through these apps. This will be demonstrated using Windows 8 operating system.
The viewer will learn how to successfully download and install the SARDU utility on Windows 8, without downloading adware.

708 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

19 Experts available now in Live!

Get 1:1 Help Now