Solved

Outlook 2007 Issue

Posted on 2014-07-21
5
133 Views
Last Modified: 2014-08-11
I have a client with MS Outlook 2007 on one computer (Windows Vista). They are using a vanity domain and pop. In the last two weeks, they have not been able to send emails with attachment. The email just sits in the outbox. All non attachment emails send with out issue. Antivirus is Vipre Business (I have attempted to send attachment emails with Vipre started and stopped) no change.
0
Comment
Question by:Trish Glees
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 95

Expert Comment

by:John Hurst
ID: 40211287
Did the ISP change the ports from unsecured to secured?  That is a fairly common thing to happen.

Check the POP3 and SMTP addresses with the ISP Requirements.  Then go to the tab where PORTS are assigned and see if POP is 995/SSL and SMTP is 587 or 465 SSL or TLS. The ISP instructions will say.
0
 

Author Comment

by:Trish Glees
ID: 40213155
John,
I checked the ports they are set to 995/SSL and 465/TLS.

There are 5 other computers that are not experiencing issues. No changes to the ISP. The issue is only when attachments are present in the email.

Any other suggestions?
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 40213160
At this point, I would ask the ISP. There may be some restriction neither you nor I are aware of.
0
 

Accepted Solution

by:
Trish Glees earned 0 total points
ID: 40244528
The issue was with Office2007. I had to uninstall and reinstall. Thank you all for your suggestions.
0
 

Author Closing Comment

by:Trish Glees
ID: 40252691
All other suggestions were correct and fine, but they wont the solution.
0

Featured Post

Office 365 Training for Admins - 7 Day Trial

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Photo Albums in PowerPoint Photo Albums are a very useful tool in PowerPoint and allow you quickly add a large number of images. The images can be formatted in a variety of ways so that you are able to create a professional looking presentation v…
As freelancing is becoming more and more common in the tech industry, certain obstacles are proving to be a challenge to those who are used to more traditional, structured employment. This article is meant to help identify such obstacles and offer a…
This video shows the viewer how to set up and create Footnotes in their document. Click on the References tab: Select "Insert Footnote": Type in desired text:
The viewer will learn how to create a normally distributed random variable in Excel, use a normal distribution to simulate the return on an investment over a period of years, Create a Monte Carlo simulation using a normal random variable, and calcul…

717 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question