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Offline files is on, but can't select files to sync?

Posted on 2014-07-21
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Last Modified: 2014-08-04
We have a laptop on our network, SBS2011 domain controller, the laptop is running Windows 7 pro and is a member of the domain. We have all our other laptops using offline files successfully. On this one laptop, offline files is enabled, and we have a mapped drive to the server that holds the files we want to sync. When we right click on the folder, and choose make available offline......NOTHING happens..... we see no changes, and no sync is taking place.....  any suggestions would be greatly appreciated.
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Question by:holcomb_frank
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Expert Comment

by:comfortjeanius
ID: 40209697
What does the event logs show.  Offline messages are logged.  

Windows key + r

Type:
eventvwr

Open in new window

Press "ENTER"

Navigate to  Application and Services Logs -------> Microsoft ---------> Windows -------> Offline Files.  By default, it will show only the "Operational Log", but you can enable "Show Analytic and Debug Logs" by highlighting the "Offline Files" Event Log Folder and click "View" at the top of the Event Viewer window and select "Show Analytic and Debug Logs".
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Accepted Solution

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holcomb_frank earned 0 total points
ID: 40225342
Honestly I'm not seeing anything in the log files at all related to off line files. That's whats so weird...it's turned on, but I can't select files to be available. So I tried disabling it and re-enabling it.... no difference of course. But then I thought of another thing I had read .....    ran gpupdate /force on the workstation....  then I tried again to make files available off line and it worked. The only I did different was to force a group policy update.  Thanks for your efforts to help!!
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Author Comment

by:holcomb_frank
ID: 40225346
Not to sound silly.....but if you resolve it before someone else has an opportunity to help , do you still award points and accept a solution?  Just want to follow protocol and appreciate your attempt to help. Please advise to be fair to all.
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LVL 14

Expert Comment

by:comfortjeanius
ID: 40230308
Then you do not give anybody the point and place the solution in the post.  Mark you post as the answer, so when other individual(s) experience the same issue they are able to research and find it.

@(^_^)@
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Author Closing Comment

by:holcomb_frank
ID: 40238539
I ran gpupdate /force on the workstation....  then I tried again to make files available off line and it worked. The only thing I did different was to force a group policy update first.
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