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NTDS VSS Writer failed

Posted on 2014-07-21
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Last Modified: 2014-07-25
I have a server that is running MS Server 2008 R2 that is update to date on all patches.  Every other day I get the following failed VSS Writer.  All other VSS Writers are in stable states.  I am running Symantec System Recovery 2011 and that is update to as well. The backup jobs aren't failing at all.  But for some reason this VSS Writer continues to fall into a failed state.  The only way I can clear this is to reboot the server every other day.  

I have already tried reregistering the DLLs...   This is strictly a file server, it's not hosting any kind of SQL program on it.

Writer name: 'NTDS'
   Writer Id: {b2014c9e-8711-4c5c-a5a9-3cf384484757}
   Writer Instance Id: {cccafb6d-bbda-44ec-9101-e17496130f8d}
   State: [11] Failed
   Last error: Non-retryable error

Here is the only mention of this in the Event Viewer

A VSS writer has rejected an event with error 0x800423f4, The writer experienced a non-transient error.  If the backup process is retried,
the error is likely to reoccur.
. Changes that the writer made to the writer components while handling the event will not be available to the requester. Check the event log for related events from the application hosting the VSS writer.

Operation:
   PostSnapshot Event

Context:
   Execution Context: Writer
   Writer Class Id: {b2014c9e-8711-4c5c-a5a9-3cf384484757}
   Writer Name: NTDS
   Writer Instance ID: {cccafb6d-bbda-44ec-9101-e17496130f8d}
   Command Line: C:\Windows\system32\lsass.exe
   Process ID: 568
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Question by:ddsvi
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Accepted Solution

by:
Alan Hardisty earned 2000 total points
ID: 40209860
You should be able to manually restart the Active Directory Domain Services service to sort the VSS writer issue.  As to why it keeps happening, not exactly sure.
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Author Comment

by:ddsvi
ID: 40214503
Still trying to find possible causes/solutions, but thank you Alan for at least telling me which service to restart to avoid restarts.
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Expert Comment

by:Alan Hardisty
ID: 40214897
You'e welcome ;)

Are you 100% sure the Symantec software is up-to-date?  They have a habit of releasing updates that don't get pulled down by the LiveUpdate software!

Alan
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Author Comment

by:ddsvi
ID: 40214964
Yes, I manually tried the updating and after it connects to the server is says the software is already update to date.
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Expert Comment

by:Alan Hardisty
ID: 40215191
Can you click on Help> About in Symantec software (or whatever shows the actual version number) please and post the current version.  Not saying you aren't correct, but just want to make sure :)

Thanks

Alan
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