Solved

Word 2010 Up/Down Arrow

Posted on 2014-07-22
2
616 Views
Last Modified: 2014-07-22
I have a client who has Microsoft Office Standard 2010. They are having a problem in word. They were previously able to go to a previous line or to the next line by using the up/down arrow keys. However, all of a sudden (they don't know what they could have done), the up and down arrow keys enter an actual up or down arrow into the document. (The left and right arrows do not, however).

We have tried a new document, it does the same thing. There are no macros in the document. We have done a repair on the suite and this didn't fix it either.

We can't seem to find a solution anywhere and any advice would be greatly appreciated!

Thanks.
0
Comment
Question by:warsawtech
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 76

Accepted Solution

by:
GrahamSkan earned 500 total points
ID: 40211758
Try the steps in theis Microsoft article: http://support.microsoft.com/default.aspx/kb/921541
There is a Fix-it procedure, or, manually, you would rename the Normal template and clear the Word Data and Options keys in the registry.
0
 
LVL 2

Author Closing Comment

by:warsawtech
ID: 40211781
Perfect. Thanks!
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article will guide you to convert a grid from a picture into Excel format using Microsoft OneNote and no other 3rd party application.
This article descibes how to create a connection between Excel and SAP and how to move data from Excel to SAP or the other way around.
The viewer will learn how to use the =DISCRINV command to create a discrete random variable, use this command to model a set of probabilities and outcomes in a Monte Carlo simulation, and learn how to find the standard deviation of a set of probabil…
The viewer will learn how to use a discrete random variable to simulate the return on an investment over a period of years, create a Monte Carlo simulation using the discrete random variable, and create a graph to represent the possible returns over…

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question