Windows 7 print jobs not reaching queue except for a test page
Posted on 2014-07-22
I've got a curious case where Windows 7 print jobs aren't reaching the queue for any printers. The curious exception is if I print a test page. The job goes to the print queue just fine. However, if I use any other program, the jobs don't even reach the print queue. This user has 3 printers installed on their computer and this is the case for all of them. One of the printers is CutePDF and the other two are USB. I've gone into print management and removed all old printers/drivers. The print spooler service appears to start and run normally.
When I try to print from Microsoft Word or Adobe Acrobat, everything looks normal. I chose one of the printers and click print, but the job never reaches the queue.
When I try to print from Microsoft Excel, when choosing the printer, there is text just below each of the printers (after I select them) saying "Unable to Connect".
When I try to print from FireFox, I go to File....Print and a small window briefly flashes on the screen and disappears. The normal print window never pops up.
When I try to print from Internet Explorer, I go to File....Print and the print window never appears.
Much thanks for the assistance!