Solved

Office 2013 KMS host activation count is not increasing

Posted on 2014-07-22
3
10,088 Views
Last Modified: 2014-07-23
I have a Windows Server 2008 R2 KMS host (for Windows 7 and Office 2013).  I have about 60 Windows 7 desktops that utilize the KMS host for OS and Office 2013 activation.  OS activation is fine, but I am having an issue with the Office 2013 activation.  All these desktops are clones from a parent image, so I thought I might be having an issue with duplicate CMIDs, however, I just ran slmgr.vbs /dli on 6 different desktops (including the parent image) and ALL are showing unique IDs.  If I run cscript slmgr.vbs /dlv 2E28138A-847F-42BC-9752-61B03FFF33CD on the KMS host, I see the following:

Microsoft (R) Windows Script Host Version 5.8
Copyright (C) Microsoft Corporation. All rights reserved.

Software licensing service version: 6.1.7601.17946

Name: Office 15, KMSHostVL edition
Description: Office 15, VOLUME_KMS channel
Activation ID: 2e28138a-847f-42bc-9752-61b03fff33cd
Application ID: 0ff1ce15-a989-479d-af46-f275c6370663
Extended PID: 55041-00206-234-852489-03-1033-7601.0000-3542013
Installation ID: 012121000423253756104341103052424790623101080094941475
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88342
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88343
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88345
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88344
Partial Product Key: xxxxx
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 7/22/2014 3:54:01 PM

Key Management Service is enabled on this machine
    Current count: 3
    Listening on Port: 1688
    DNS publishing enabled
    KMS priority: Normal

Key Management Service cumulative requests received from clients
    Total requests received: 2077
    Failed requests received: 40
    Requests with License Status Unlicensed: 0
    Requests with License Status Licensed: 885
    Requests with License Status Initial grace period: 112
    Requests with License Status License expired or Hardware out of tolerance: 25
    Requests with License Status Non-genuine grace period: 0
    Requests with License Status Notification: 1015


What I am concentrating on here is the current count of only 3.  I have run cscript ospp.vbs /act on all 6 previously mentioned Win 7 desktops, and I cannot get this count to increase.  Here is the output of this command:

Microsoft (R) Windows Script Host Version 5.8
Copyright (C) Microsoft Corporation. All rights reserved.

---Processing--------------------------
---------------------------------------
Installed product key detected - attempting to activate the following product:
SKU ID: b13afb38-cd79-4ae5-9f7f-eed058d750ca
LICENSE NAME: Office 15, OfficeStandardVL_KMS_Client edition
LICENSE DESCRIPTION: Office 15, VOLUME_KMSCLIENT channel
Last 5 characters of installed product key: 92CD4
ERROR CODE: 0xC004F038
ERROR DESCRIPTION: The Software Licensing Service reported that the product coul
d not be activated. The count reported by your Key Management Service (KMS) is i
nsufficient. Please contact your system administrator.
---------------------------------------
---------------------------------------
---Exiting-----------------------------


And here is the output of cscript ospp.vbs /dstatusall:

Microsoft (R) Windows Script Host Version 5.8
Copyright (C) Microsoft Corporation. All rights reserved.

---Processing--------------------------
---------------------------------------
SKU ID: a24cca51-3d54-4c41-8a76-4031f5338cb2
LICENSE NAME: Office 15, OfficeStandardVL_MAK edition
LICENSE DESCRIPTION: Office 15, RETAIL(MAK) channel
LICENSE STATUS:  ---UNLICENSED---
ERROR CODE: 0xC004F014
ERROR DESCRIPTION: The Software Licensing Service reported that the product key
is not available.
---------------------------------------
SKU ID: b13afb38-cd79-4ae5-9f7f-eed058d750ca
LICENSE NAME: Office 15, OfficeStandardVL_KMS_Client edition
LICENSE DESCRIPTION: Office 15, VOLUME_KMSCLIENT channel
LICENSE STATUS:  ---OOT_GRACE---
ERROR CODE: 0x4004F00D
ERROR DESCRIPTION: The Software Licensing Service reported that the application
is running within the valid out of tolerance grace period.
REMAINING GRACE: 29 days  (43189 minute(s) before expiring)
Last 5 characters of installed product key: 92CD4
        KMS machine name from DNS: MY.DOMAIN.CONTROLLER:1688
        Activation Interval: 120 minutes
        Renewal Interval: 10080 minutes
        KMS host caching: Enabled
---------------------------------------
---------------------------------------
---Exiting-----------------------------


What could I be missing here?
0
Comment
Question by:Dustin23
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 20

Accepted Solution

by:
Svet Paperov earned 500 total points
ID: 40213084
Most of the KMS activation issues are because of missing or incorrect DNS SRV record. http://blogs.technet.com/b/odsupport/archive/2011/11/14/how-to-discover-kms-hosts-via-a-dns-query-and-remove-them-if-need-be.aspx However, since the clients contact the server, the DNS seems correct.

The KMS activation diagnotic tools could help http://technet.microsoft.com/en-us/library/ee624355(v=office.15).aspx

You can also try to reset the Office 2013 KMS GVLK http://technet.microsoft.com/en-us/library/dn385360(v=office.15).aspx
0
 

Author Comment

by:Dustin23
ID: 40213547
Ok I used the KMS host diagnostic tool, and after looking at the KMS event logs on the host, I saw that in fact I did have some clients with the same CMID.  So I ran a ospprearm.exe on the parent image, created a new snapshot, and recomposed the associated View desktops.  It looks like it's going to work now.  I will verify in the morning.
0
 

Author Comment

by:Dustin23
ID: 40214863
Ok everything seems to be working well.  Activation counts on the KMS host have increased to 8.  Thanks for the assistance on this matter!!
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Microsoft Office Picture Manager was included in Office 2003, 2007, and 2010, but not in Office 2013. Users had hopes that it would be in Office 2016/Office 365, but it is not. Fortunately, the same zero-cost technique that works to install it with …
You need to know the location of the Office templates folder, so that when you create new templates, they are saved to that location, and thus are available for selection when creating new documents.  The steps to find the Templates folder path are …
This Micro Tutorial will go in depth within Systems and Security in Windows 7 and will go into detail regarding Action Center, Windows Firewall, System, etc. This will be demonstrated using Windows 7 operating system.
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question