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Error message when capturing a sysprepped W7 prof  image- at 47% access denied, can anyone suggest a solution?

Posted on 2014-07-22
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Last Modified: 2016-10-27
Hello,
I'm running server 2008 R2 and trying to capture a sysprepped windows 7 professional image from a desktop. At 47% completed I get an error message  'Access denied'

I have tried saving to an attached HD ( SATA via the motherboard connections), and also to the attached drive with transfer to server also selected. Both methods give the same result- a total of six attempts so far, all at 47% .

The server connection was made using an administrator level account.

I have just successfully used a boot image (wim for x86) with a older image based on the same machine created  two years ago, so it would seem that the boot wim used for creating the new image is sound.

PXE runs through fine, and using the wizard selects the only vol   shown (seems to like  f ) which ties up with the relevant windows partition on the drive.

When creating a drive image, I save a pre-sysprepped version and then the sysprepped version using Acronis so that if there are any problems I can re-image the drive. This avoids too many syspreps on the same image  which I gather can be limited in number.

To create the updated image I used  the original pre-sysprepped image from 2 yrs ago  and then simply ran windows updates, added a couple of  additional programs + was then recommended to  turn off  UAC in order to stop update messages of java / adobe etc coming up, (this can be quite confusing for young children).

An additional user was created to then copy over for the default user. An image was then taken using Acronis, then sysprepped and Acronis used again before trying to capture the new sysprepped  image.


I need to update a number of XP based machines after the school summer break and had hoped to get images prepared before the end of term- no such luck!

Any advice on what might be the problem would be much appreciated so that I can try again when I next go into school.

Thanks in advance.
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Question by:techtramp
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by:yo_bee
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What are you using to  capture the sysprep W7 Machine?
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by:smckeown777
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How healthy is the source machine drive? Meaning is the hard drive itself possibly failing? I'd disconnect it from the source pc and connect as a slave to another machine and run diags on it to see if its healthy...the fact that this stops at the exact same % each time could mean the drive has bad sectors round that spot...

I normally use CrystalDiskInfo to check the SMART status of the drive - http://crystalmark.info/download/index-e.html
Depending on the model of the drive there are manufacturer tools for each make as well

Also can we see the logs? - http://blogs.technet.com/b/askcore/archive/2012/05/08/mdt-2010-amp-2012-my-deployment-failed-what-and-where-are-logs-i-should-review.aspx

If its MDT you are using we need the BDD.log for a start and SMSTS.LOG if possible
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by:techtramp
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Hi yo_bee and smckeown777,
Thanks for your comments.

The sysprepped drive is being captured by a HP350ML server 2008r2, plenty of memory and HD space, using WDS.

The source machine is an HP8200 desktop.
I have used three different drives and got the Access Denied problem. This was not done intentionally, but after the 'Access Denied' failure, I continued and got caught out by the fast windows boot up on the HD the first time, and the phone going on the second occasion!

To avoid possible corrupted windows setup I then re-imaged (Acronis) the sysprepped image onto another drive and tried to capture, same problem, re-imaged the first drive (Acronis), same Access Denied yet again.

The third drive was a laptop drive- I used itwith both the full sysprepped image as before, and then with that image with some progs uninstalled to bring the image size down so that it would go on a 60GB laptop drive. I used the full pre-sysprepped image to uninstall the programs, and then sysprepped it, backed it up (Acronis), and then tried to capture again. This capture failed as before,

Because the original image made in 2012 captures ok, I guess that it is something to do with the updated image, or possible the unattend file.

I  think I've documented all the changes in the updated image, apart from re-installing IE9 ( as opposed to 11 with windows updates) , and also uninstalling the 8200 graphics drivers to give the basic VGA display.

As the capture hadn't been completed and not deployed, I can't find any relevant logs, is one created for a failed capture and if so, what would it be called?

From memory, the unattend file was only altered with the IE title and changing the command for copy profile.
Hope this may give some further insight.
Cheers
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by:techtramp
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Hi,
As an update, I have come across an article url ref

http://social.technet.microsoft.com/Forums/windowsserver/en-US/7f6e6ac8-2935-4467-a6a0-c99c91baf225/wds-capture-access-permission-problem?forum=winserversetup

where there was a similar problem, stopping at 46% not 47%
I don't think there is a multiple use sysprep problem as I used the original pre-sysprepped image each time I made changes/ updated / uninstalled programmes.

It would probably take a couple of days to fully install and update a brand new image for sysprepping - there are a lot of school programmes to install and currently the LEA has throttled the bandwidth for MS updates, and that'll probably add another day on- 150+ last time I tried.
Cheers
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by:techtramp
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Any other suggestions before I start a fresh installation?
Thanks
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by:smckeown777
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What about the logs? Can we see if there is more detail in those? BDD.log and smsts.log...

I've never came across this one before so without log files we are blind...

To help with Windows Updates you can always use wsusoffline - http://download.wsusoffline.net/
Its a product that downloads the updates once - you rerun it once a week/month and it downloads the newer updates...then you use it to deploy to machines(manually obviously but saves a ton on bandwidth)

Just something else to add to your toolset...
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by:techtramp
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Hi,
Thanks for the followup.
How do I get to the logs as the capture doesn't complete and on clicking on OK for the error message the machine promptly starts to reboot. I guess the capture goes first to the local drive and then to the server, but it doesn't get far enough to have logs on the server as far as I can see.
Thanks for the wsusoffline link, in the future I can run that overnight/weekend and save a lot of grief!
Cheers
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by:smckeown777
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Ok well in my case I've setup Monitoring on the MDT server to make life easy...see this guide for setup
http://blogs.technet.com/b/mniehaus/archive/2012/03/09/mdt-2012-new-feature-monitoring.aspx

More useful links
http://www.deploymentresearch.com/Research/tabid/62/EntryId/140/Configuring-MDT-Monitoring-Behind-the-scenes.aspx

So set that up and the logs will be pushed to the MDT server for easy access

Also refer to my original link posted earlier for logs on the machine itself
http://blogs.technet.com/b/askcore/archive/2012/05/08/mdt-2010-amp-2012-my-deployment-failed-what-and-where-are-logs-i-should-review.aspx
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You wouldn't let your users design their own business cards, would you? So, why do you let them design their own email signatures? Think of the damage they could be doing to your brand reputation! Choose the easy way to manage set up and add email signatures for all users.

 

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by:techtramp
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Thanks for the links- I did look at  logs link, but I don't know where to look for those logs as the fail is on the actual capture  of the image rather than the deployment which I think is referred to in the article- or have I looked in the wrong place?

Is the MDT 2010 a seperate installation to go on top of server 2008R2 or will it have been applied as a windows update?
I'll have a look at the other too link sin the morning, and then followup when I can get into school and look at the server.
Cheers
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by:smckeown777
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Oh apologies...I forgot this is a capture issue.
In that case I dont know if there are logs...sso those links are irrelevant sorry
Late over here so will have another stab at this tomorrow
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by:techtramp
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Will try and get into school in the next couple of days and try once more.
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by:smckeown777
smckeown777 earned 500 total points
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Yes sorry for the slowness with my replies...I'm unfortunately on top of my head in the real world at minute and haven't had much time to get into this...

Quick question - have you tried capturing the system with imagex manually? Meaning ignore the capture option in WDS/MDT and boot up from a Windows 7 DVD and select Repair computer option - then you have access to the command prompt...

Using a USB key you can have a copy of imagex ready and try to manually capture to the same USB drive(obviously make it large enough to hold the final WIM file)

Just it might bring up more details as to what is happening at that 47% mark since you'll see the capture progress in realtime with feedback...

I'd try that just to see if it reveals anything suspect...
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by:smckeown777
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Here's a great step by step by another author...
http://emeneye.wordpress.com/2012/04/15/capture-a-windows-7-image-using-imagex/

You can skip the 'store image on network server' and just capture directly to USB drive for handiness
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by:techtramp
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Hi  smckeown777,
Please don't think I'm complaining about speed of replies- I'm just grateful for any help offered!
Thanks for the suggestions, I'll try them as soon as possible- I've been stuck on using wds for capture and haven't tried imagex as yet.
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by:techtramp
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Hi,
Back at last- sorry for delay- in and out of hospital/ test etc for quite a while.
Finally gave up with trying to image and ended up using Acronis to take an image of the sysprepped drive. I then had to apply the acronis image to individual machines. The universal recovery sort of worked - but I manually updated drivers to be on the safe side- all the machines imaged were HP so this was probably why it went relatively smoothly.
Went back to scratch for a fresh image installation of W7 and made sure that things like MS essentials were not installed and stayed with ie9, no AV installed either- updates to be done as soon as new syprepped image run.
This worked ok and copied onto local drive and also server so obviously something(s) in original syprep at fault but cannot confirm what it was.
Cheers
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techtramp earned 0 total points
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Apologies, I thought I'd closed this question last year!
As I mentioned before- gave up and went with Acronis, but many thanks to those giving up their time to try and solve the problem for me.
Although not solved- smckeown777 gave many suggestions so I am splitting the points between smckeown777 and my lack of success, as assisted solutions.
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by:techtramp
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Actual solution not found
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