Solved

Laptop hard drive is now RAW

Posted on 2014-07-22
4
613 Views
Last Modified: 2014-07-23
A client dropped her laptop 'HARD'. During bootup process it cannot find hard drive. Removed hard drive and put it in an INSIGNIA 2.5 USB 3.0 SATA HDD ENCLOSURE. Connected the drive to my desktop and it would not recognize it. Went into disk management and it showed the drive as shown in the attached file. when I tried to access it via file manager, it would display and error indicating that either the drive needed to be formatted.

How can I access the hard drive and save the client's data? Free solutions are great, but I will pay for something that really works as time is money.
RAW-HDD.PNG
0
Comment
Question by:RSchierer
4 Comments
 
LVL 87

Assisted Solution

by:rindi
rindi earned 125 total points
ID: 40213131
What do you need to save any data for? Restore it from the backups!

Also, connect the disk to an internal SATA connector of your PC, not via a USB enclosure. With the enclosures you just add a further point of failure.

If not all the data was backed up, you can try making a 1:1 clone of the disk to another disk using CloneZilla, and then do any further recovery attempts on that cloned disk, as any further use of the damaged disk will probably damage it further, making recovery more and more difficult, even for professional recovery agencies:

http://clonezilla.org

Scan the cloned disk using getdataback. If any of the needed data is seen, register it so you can copy data off:

http://runtime.org

If that doesn't help, send the disk to a professional recovery agency, like Gillware, but be prepared for paing several $100's:

http://gillware.com/
0
 
LVL 3

Assisted Solution

by:dovidf
dovidf earned 125 total points
ID: 40213170
http://www.300dollardatarecovery.com/ is an economical place for data recovery.

I've used it in the past with excellent results.
0
 
LVL 18

Assisted Solution

by:web_tracker
web_tracker earned 125 total points
ID: 40213262
It sounds like the partition table is damaged it is this part of the drive that tells the drive how it is partitioned or formatted. If the heads have been damaged from the fall a highly likely probability the more you use the drive the more damage you can do to the drive, such as scratching the platters. The more you use the drive the more damage you will do to the drive making data recovery impossible, even for the data recovery places. It is therefore crucial if the data is more valuable then the drive itself, to take it to the data recovery facility before it is damaged beyond recovery.  If the heads are fine and only the boot sector is damaged than you may get by with using data recovery software. I would run diagnostics on the drive first to ensure that there is no hardware issues. Then you can try using data recovery software if it tests out okay.
0
 
LVL 46

Accepted Solution

by:
noxcho earned 125 total points
ID: 40213602
If data is really valuable - stop trying to recover it yourself and let specialists do it. It could be that the start of the drive where the heads are normally located has been damaged during this fall and trying to use the drive now can do thing worse.
0

Featured Post

Find Ransomware Secrets With All-Source Analysis

Ransomware has become a major concern for organizations; its prevalence has grown due to past successes achieved by threat actors. While each ransomware variant is different, we’ve seen some common tactics and trends used among the authors of the malware.

Join & Write a Comment

Suggested Solutions

For some time some of our users experienced package loss on a couple of our Lenovo Thinkpad S531 machines running Windows 8 or Windows 8.1 64-bit OS. I was not able to find many answers online, but did after some investigation I began to suspect Blu…
In this article you will get to know about pros and cons of storage drives HDD, SSD and SSHD.
This video demonstrates how to create an example email signature rule for a department in a company using CodeTwo Exchange Rules. The signature will be inserted beneath users' latest emails in conversations and will be displayed in users' Sent Items…
This video explains how to create simple products associated to Magento configurable product and offers fast way of their generation with Store Manager for Magento tool.

708 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now