A client dropped her laptop 'HARD'. During bootup process it cannot find hard drive. Removed hard drive and put it in an INSIGNIA 2.5 USB 3.0 SATA HDD ENCLOSURE. Connected the drive to my desktop and it would not recognize it. Went into disk management and it showed the drive as shown in the attached file. when I tried to access it via file manager, it would display and error indicating that either the drive needed to be formatted.
How can I access the hard drive and save the client's data? Free solutions are great, but I will pay for something that really works as time is money.