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Rejected Email

Posted on 2014-07-23
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Last Modified: 2014-07-23
At the church that I work at we are having a problem with our Deacon distribution list.  It is the largest distribution list we are using, over 20 people.  What happens is that I get the following message from each of the email services,


  <username@comcast.net>: Backend Replied [6acc7c35.0.4955.00-338.13716.p01c12o147.mxlogic.net]:  5.2.0 TRGP1o01G1XM7y80eRGPtq Message rejected due to DMARC. Please see http://postmaster.comcast.net/smtp-error-codes.php#DM000001 (Mode: queuesafe)
  <username@comcast.net>: Backend Replied [6acc7c35.0.4955.00-338.13716.p01c12o147.mxlogic.net]:  5.2.0 TRGP1o01G1XM7y80eRGPtq Message rejected due to DMARC. Please see http://postmaster.comcast.net/smtp-error-codes.php#DM000001 (Mode: queuesafe)
  <username@comcast.net>: Backend Replied [6acc7c35.0.4955.00-338.13716.p01c12o147.mxlogic.net]:  5.2.0 TRGP1o01G1XM7y80eRGPtq Message rejected due to DMARC. Please see http://postmaster.comcast.net/smtp-error-codes.php#DM000001 (Mode: queuesafe)

I get similar messages from gmail, yahoo, etc.  I think that our company that services our server is not certifying something to allow these emails to go through.  But I do not know the procedure or steps needed to get large distributions certified to the email services so that they go through.  I am pretty sure this is a result of the tightening of the email rules by the various services earlier in the year.  Does anyone know how to get large distributions of email to go through as regular email on the various services.  Our company has been working on this since we started having the problem and they do not seem to have a clue on what to do.  Thanks for any help you can give me on this.
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Question by:Bill2802
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Expert Comment

by:SStory
ID: 40214085
http://www.dmarc.org/

You might try iContact. It is a double opt in and it works without a hitch because gmail and other companies know the people on the list doubly opted in to get the email.

http://www.icontact.com/
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by:Bill2802
ID: 40214705
We are looking at Constant Contact, but I figured there must be a procedure that these companies use to get their email thru that we should be able to use.
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SStory earned 500 total points
ID: 40214726
iContact is well known and recognized by gmail and other mail providers. They know that the people on your list signed up, received an email and opted in by clicking a link and so they let email from one account through iContact go to many accounts and don't automatically reject it as SPAM. How you as an individual can accomplish this, I don't know.  However 20 people really isn't a lot.

The error message you have says:
This message has been rejected by the Comcast mail servers due to the sending domain's published DMARC policy.

It also says to go here if you need help.
http://constantguard.comcast.net/dedicated-support/contacts

That's where I'd go first.
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Author Closing Comment

by:Bill2802
ID: 40214972
I figured out a work around.  I made 5 Distribution list none with more than 10 members and are having the emails send through them and that seems to work.
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Expert Comment

by:SStory
ID: 40215114
Yes, it is generally the fact that you are sending so many from one address-a tactic spammers (junk email senders) often employ, that is getting them blocked to start with.  That is why if you have 100s of people, iContact will not have that problem.

Thanks!
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