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Windows 7 Send To Mail Recipient does not work

Posted on 2014-07-23
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Last Modified: 2014-08-06
Windows 7 Send To Mail Recipient does not work
Outlook 2007
Already have the default mail program set.
Working in a Citrix Virtual Enviroment

Right Click
Sent To
Mail Receipient
Asks to confirm size to send
Get Error : These files cannot be emailed because there is no email program on this computer.  (There is and has been)
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Question by:chrispre
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Expert Comment

by:Dirk Kotte
ID: 40222592
check if "Control Panel\All Control Panel Items > Mail > " open the mail-setup Outlook" dialog.
which dialog ask you for the file size?
with OL2013 there is a problem with "unlimited" File size settings. possible there is a similar problem with OL2007
check this threat: http://answers.microsoft.com/en-us/office/forum/officeversion_other-outlook/right-click-send-to-mail-recipient-does-not-open-e/cb2f6abb-2337-4889-925c-1272c246e950?page=1

after installing Office OL is not your default mail-client?
do you uninstall some mail-client?
do you do these steps to set OL as default mailclient:
-Type "default programs" in the Start Search box.
-Click Default Programs under Programs in the search results.
-Click Set your default programs.
-Highlight Microsoft Office Outlook or Microsoft Outlook on the left.
-Click Set this program as default.
-Click OK
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LVL 24

Expert Comment

by:Dirk Kotte
ID: 40222597
also an option: create your own sendto-entry:
http://office-watch.com/t/n.aspx?a=1682
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Author Comment

by:chrispre
ID: 40222620
Thanks will update this ticket when back in the office tomorrow. Did create own send to but functionality of resizing and multiple sending is lost.
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LVL 24

Expert Comment

by:Dirk Kotte
ID: 40222959
yes, this build-in windows functionality is not available with your own "sendto".
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Author Comment

by:chrispre
ID: 40224164
I cannot find this that you are referring to open the mail setup Outlook.  Do not see anything referring to a file size.

check if "Control Panel\All Control Panel Items > Mail > " open the mail-setup Outlook" dialog.
which dialog ask you for the file size?

I read the article, but do not know what reg key it wants to change the dword value of.
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Author Comment

by:chrispre
ID: 40224287
Sorry found the reg key, edited but no change on the error message of
Email.jpg
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LVL 24

Expert Comment

by:Dirk Kotte
ID: 40224338
there are some articles for Office 2010 describing your problem if using the "Click to run" installation method.
Possible the problem with Office 2007 exists also.
Do you install office from MSI or from web-download (named "click to run")
for Office 2010 there is a solution:"http://answers.microsoft.com/en-us/office/forum/officeversion_other-outlook/error-message-files-cant-be-emailed-because-theres/e48928d8-5af6-4f87-8377-83e2c6ad62ba"

the other option is to create your own send-to link ... here the way from MS:
http://support.microsoft.com/kb/234487
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LVL 24

Expert Comment

by:Dirk Kotte
ID: 40224363
do you use 64bit versions of windows or office?
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Accepted Solution

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chrispre earned 0 total points
ID: 40234288
Fix was running the fixmapi.exe under System32 folder.  Worked like a charm.
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Author Closing Comment

by:chrispre
ID: 40243225
Found this answer on another forum,
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