Solved

Windows 7 Send To Mail Recipient does not work

Posted on 2014-07-23
11
1,681 Views
Last Modified: 2014-08-06
Windows 7 Send To Mail Recipient does not work
Outlook 2007
Already have the default mail program set.
Working in a Citrix Virtual Enviroment

Right Click
Sent To
Mail Receipient
Asks to confirm size to send
Get Error : These files cannot be emailed because there is no email program on this computer.  (There is and has been)
0
Comment
Question by:chrispre
  • 5
  • 5
11 Comments
 
LVL 23

Expert Comment

by:Dirk Kotte
Comment Utility
check if "Control Panel\All Control Panel Items > Mail > " open the mail-setup Outlook" dialog.
which dialog ask you for the file size?
with OL2013 there is a problem with "unlimited" File size settings. possible there is a similar problem with OL2007
check this threat: http://answers.microsoft.com/en-us/office/forum/officeversion_other-outlook/right-click-send-to-mail-recipient-does-not-open-e/cb2f6abb-2337-4889-925c-1272c246e950?page=1

after installing Office OL is not your default mail-client?
do you uninstall some mail-client?
do you do these steps to set OL as default mailclient:
-Type "default programs" in the Start Search box.
-Click Default Programs under Programs in the search results.
-Click Set your default programs.
-Highlight Microsoft Office Outlook or Microsoft Outlook on the left.
-Click Set this program as default.
-Click OK
?
0
 
LVL 23

Expert Comment

by:Dirk Kotte
Comment Utility
also an option: create your own sendto-entry:
http://office-watch.com/t/n.aspx?a=1682
0
 

Author Comment

by:chrispre
Comment Utility
Thanks will update this ticket when back in the office tomorrow. Did create own send to but functionality of resizing and multiple sending is lost.
0
 
LVL 23

Expert Comment

by:Dirk Kotte
Comment Utility
yes, this build-in windows functionality is not available with your own "sendto".
0
 

Author Comment

by:chrispre
Comment Utility
I cannot find this that you are referring to open the mail setup Outlook.  Do not see anything referring to a file size.

check if "Control Panel\All Control Panel Items > Mail > " open the mail-setup Outlook" dialog.
which dialog ask you for the file size?

I read the article, but do not know what reg key it wants to change the dword value of.
0
How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

 

Author Comment

by:chrispre
Comment Utility
Sorry found the reg key, edited but no change on the error message of
Email.jpg
0
 
LVL 23

Expert Comment

by:Dirk Kotte
Comment Utility
there are some articles for Office 2010 describing your problem if using the "Click to run" installation method.
Possible the problem with Office 2007 exists also.
Do you install office from MSI or from web-download (named "click to run")
for Office 2010 there is a solution:"http://answers.microsoft.com/en-us/office/forum/officeversion_other-outlook/error-message-files-cant-be-emailed-because-theres/e48928d8-5af6-4f87-8377-83e2c6ad62ba"

the other option is to create your own send-to link ... here the way from MS:
http://support.microsoft.com/kb/234487
0
 
LVL 23

Expert Comment

by:Dirk Kotte
Comment Utility
do you use 64bit versions of windows or office?
0
 

Accepted Solution

by:
chrispre earned 0 total points
Comment Utility
Fix was running the fixmapi.exe under System32 folder.  Worked like a charm.
0
 

Author Closing Comment

by:chrispre
Comment Utility
Found this answer on another forum,
0

Featured Post

Top 6 Sources for Identifying Threat Actor TTPs

Understanding your enemy is essential. These six sources will help you identify the most popular threat actor tactics, techniques, and procedures (TTPs).

Join & Write a Comment

My experience with Windows 10 over a one year period and suggestions for smooth operation
Exchange server is not supported in any cloud-hosted platform (other than Azure with Azure Premium Storage).
This video shows where to find the word count, how to display it, and what it breaks down to in Microsoft Word.
Polish reports in Access so they look terrific. Take yourself to another level. Equations, Back Color, Alternate Back Color. Write easy VBA Code. Tighten space to use less pages. Launch report from a menu, considering criteria only when it is filled…

743 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

19 Experts available now in Live!

Get 1:1 Help Now