Windows Server 2012 files not backing up

I have a Windows Server 2012 and our Corp office does the back up for us using the software Avamar. This is a new server  and OS for me and I don't know how to get the Avamar software to see all the folders, it is only seeing a few folders. Example: the backup is showing only 7 folders and on the server there is 21 folders. Any ideas? Thanks
ThermoPortAsked:
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noxchoGlobal Support CoordinatorCommented:
Are you running this software under specific user? It could ignore the folders which it does not have access to.
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ThermoPortAuthor Commented:
I believe they have one account and it has admin rights to all servers and information, but I think I will check on that.
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noxchoGlobal Support CoordinatorCommented:
Try to install and run this software under local system admin account.
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ThermoPortAuthor Commented:
Thank you so much!!!!!
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noxchoGlobal Support CoordinatorCommented:
You are welcome. Glad to know it helped.

take care
Nox
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Windows Server 2012

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