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Posted on 2014-07-23
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Last Modified: 2014-08-25
I setup the option for a Calendar for all employees within the 365 portal. I had to setup the Public Folders to complete this process. I have one user that when he opens his Office 365 Outlook client a window pops up which I have included as an attachment. This popup is actually asking for credentials for the Public Folders email account. This is odd because I have never assigned this account to anyone in relation to permissions other than myself for testing. It makes no sense how his account would even know the new Public Folder account even exists in the system at this point.
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Question by:TabDB
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Expert Comment

by:Mitchell Milligan
ID: 40214522
What happens when he enters his own credentials?
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Author Comment

by:TabDB
ID: 40214842
The box just keeps popping up every few seconds.
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Expert Comment

by:Vasil Michev (MVP)
ID: 40216051
Get the autodiscover.xml file for that user and check if the PF is listed there. You can either do it from Outlook (hold CTRL while right-clicking on the tray icon, select Test E-mail Autocofniguration) or run it online at http://aka.ms/rca.
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TabDB earned 0 total points
ID: 40223197
I ended up having to delete the Public Folders Calendar that I had created on the Exchange 365 portal. This solved the issue but I still have no clue how this would associate itself with one user out of 300 when I had not setup anyone else on this account except for myself.
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by:TabDB
ID: 40282653
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