AOL Desktop 9.7 starts but then dies on Windows 8.1
Posted on 2014-07-23
I have a somputer for an AOL user that he bought new with Windows 8. I set it up and installed Windows 8.1 on it, then installed AOL 9.7 desktop (as he had on his old computer) and it worked fine for months. About 3 weeks ago Desktop just stopped being able to be run - from the Start Menu or the desktop shortcut you click and it starts (AOL is loading .... 100% .... AOL connecting ....) but then nothing else happens and Task Manager shows AOL Software and AOL Connection Manager going from 0% CPU to about 10% CPU to 0% CPU but nothing happens after that (no windows open). I have tried turning off the security software and firewalls, uninstalling and re-installing AOL Desktop, gone through all of the AOL Support articles to delete registray entries and Connection Settings, tried installing and re-installing AOL Desktop 10.1, and even tried installing 9.7 in Safe Mode (but I cannot start the AOL Connectivity Service in Safe Mode so the software cannot run there). I searched the articles here but could not locate anything for this specific AOL Desktop issue. Thanks for any assistance !!!