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Grouped List won't open, says "Loading" SharePoint 2010

Posted on 2014-07-23
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1,405 Views
Last Modified: 2014-07-29
Strange issue where a user cannot expand a grouped list item, when they do it just says "Loading" forever.  They also cannot perform several other functions on the SharePoint site.  They tried to upload several large files and those files seemed to have some sort of issue and shut down their PC.  I have them sign into another PC and they can then access the site normally.  I know there is some office upload center on the offending PC and nothing seems to be in there, but I suspect something is suck in the upload process, because this issue seems limited to their PC.   Hopeing for some thoughts on how to even proceed to troubleshoot.
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Question by:Demosthenes
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Expert Comment

by:Nuno Rogado
ID: 40214930
Hi,

Try to disable all add ons on Browser.

I hope this answer will help you solving your problem.

Best Regards,
Nuno Rogado
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Assisted Solution

by:Sushanta Sahu
Sushanta Sahu earned 100 total points
ID: 40216059
Usually that's an issue with the local computer. What I suggest is you reinstall office web component and manually delete all temporary internet files.

In addition you can also change the view to a simple view and check if it's coming properly or not.

Please let me know how it went.
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Expert Comment

by:Jayaraja Jayaraman
ID: 40217962
do you check if there are ny javascript errors on the page? before expanding and collapsing.
Possibility are there may be any additional js file being injected on the page, or the js could ve got corrupted.
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Accepted Solution

by:
Demosthenes earned 0 total points
ID: 40217974
I went to the Office Upload center and went to Settings and pressed the "Delete cached files" button and it immediately began working.
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Expert Comment

by:Jayaraja Jayaraman
ID: 40217979
good you got it worked. congrags
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Author Closing Comment

by:Demosthenes
ID: 40226196
I went to the Office Upload center and went to Settings and pressed the "Delete cached files" button and it immediately began working.
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