We have a new add-in for Outlook - cloud-hosted spam filter. It works on everyone's (all 12) pcs except for the boss's computer! I can see the service is running, but it won't connect back to the cloud. I've disabled the AV, turned off UAC, turned off windows firewall (although there is an exception there for the software), nothing in event viewer.
The boss is a standard domain user on the PC, I set up a profile for myself and I can get it to work while I'm logged in, but only if I uninstall and reinstall the spam filter software. If I have it working, log off, the boss logs in and off, and I log back in, the service won't connect. If I have it working, log off and then back on, it stays working. It's only when the boss logs in that it fails. And only on that computer. I had the boss log onto a different computer and it works fine.
What is the best tool to use to see what's blocking this service on that PC? Any other suggestions?
Windows 7 Pro SP2, Office 2010 SP2