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Time delay problem accessing a folder on an sbs2008 server

Posted on 2014-07-24
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Last Modified: 2014-08-24
We have a single Windows 2008 small buisness server with around 10 users. One user has a drive mapped to a shared area on the server, and we find that on leaving the workstation for 20 mins or more, on selecting the folder in question, we get a green progress bar along the top of explorer, which takes a couple of minutes to complete, before he can access the data.

If he uses is constantly, it is not a problem.

We have wiped the workstion completely, re installed the OS (windows V7 pro 64 bit), replaced the network card, checked the sleep state of the NIC, all without the slightest improvement.

Can anyone advise how we can identify where the issue is, so that we can resolve it?

Many thanks.
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Question by:nigelbeatson
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Expert Comment

by:Kash
ID: 40216590
couple of things to check

- time sync between computer in question and server
- does it happen for anyone else
-what if you move the user to a different computer
- create a new test account (domained) and test for that
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Author Comment

by:nigelbeatson
ID: 40216678
No - he seems to be the only one affected.

I will try the options recommended.

How do I check the time sync between workstation and server.

Thanks
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Expert Comment

by:Kash
ID: 40219058
just log on to the server and workstation and make sure the time difference is no more than couple of minutes
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Author Comment

by:nigelbeatson
ID: 40219070
OK thanks, will check.

Leaving the workstaion unused for a while 20min + seems to induce this, is that significant?
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Expert Comment

by:Kash
ID: 40219076
I wonder if the network card/wireless (whichever way its connected), goes to sleep on the computer hence causing issues.
If you log the user on to some other computer with user's credentials and it doesn;t cause any problems then we know it is the PC not the user profile on the server.
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Author Comment

by:nigelbeatson
ID: 40219091
That was my original thought, but I went through all of the sleep / energy conservation settings I could find, and turned them all off.

I even installed a new Gbit network card, and it behaved in an identical manner. I even re installed the OS, but that failed too.

I've been trying to get to the bottom of this for several weeks, and it is rather frustrating.

many thanks
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Expert Comment

by:Kash
ID: 40219094
when the problem occurs, what do you see in event logs. +- 20 minutes . post them here mate.
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Author Comment

by:nigelbeatson
ID: 40231338
Sorry for the delay. I intend to go out to this site later today to try your suggestions. Will update once I have been.

Many thanks.
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Accepted Solution

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nigelbeatson earned 0 total points
ID: 40269895
I dont think we will ever find out what the problem was here, as the computer has since failed and been replaced, and the problem is no longer evident. Thanks to all who tried to help.
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Author Closing Comment

by:nigelbeatson
ID: 40281350
The problem was never identified, and replacement of the computer seems to have reolved it. Not sure why re installing windows did not achieve the same thing, but it did not. If anyone is unhappy about the points, please let me know.
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