Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Time delay problem accessing a folder on an sbs2008 server

Posted on 2014-07-24
10
Medium Priority
?
205 Views
Last Modified: 2014-08-24
We have a single Windows 2008 small buisness server with around 10 users. One user has a drive mapped to a shared area on the server, and we find that on leaving the workstation for 20 mins or more, on selecting the folder in question, we get a green progress bar along the top of explorer, which takes a couple of minutes to complete, before he can access the data.

If he uses is constantly, it is not a problem.

We have wiped the workstion completely, re installed the OS (windows V7 pro 64 bit), replaced the network card, checked the sleep state of the NIC, all without the slightest improvement.

Can anyone advise how we can identify where the issue is, so that we can resolve it?

Many thanks.
0
Comment
Question by:nigelbeatson
  • 6
  • 4
10 Comments
 
LVL 19

Expert Comment

by:Kash
ID: 40216590
couple of things to check

- time sync between computer in question and server
- does it happen for anyone else
-what if you move the user to a different computer
- create a new test account (domained) and test for that
0
 

Author Comment

by:nigelbeatson
ID: 40216678
No - he seems to be the only one affected.

I will try the options recommended.

How do I check the time sync between workstation and server.

Thanks
0
 
LVL 19

Expert Comment

by:Kash
ID: 40219058
just log on to the server and workstation and make sure the time difference is no more than couple of minutes
0
Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

 

Author Comment

by:nigelbeatson
ID: 40219070
OK thanks, will check.

Leaving the workstaion unused for a while 20min + seems to induce this, is that significant?
0
 
LVL 19

Expert Comment

by:Kash
ID: 40219076
I wonder if the network card/wireless (whichever way its connected), goes to sleep on the computer hence causing issues.
If you log the user on to some other computer with user's credentials and it doesn;t cause any problems then we know it is the PC not the user profile on the server.
0
 

Author Comment

by:nigelbeatson
ID: 40219091
That was my original thought, but I went through all of the sleep / energy conservation settings I could find, and turned them all off.

I even installed a new Gbit network card, and it behaved in an identical manner. I even re installed the OS, but that failed too.

I've been trying to get to the bottom of this for several weeks, and it is rather frustrating.

many thanks
0
 
LVL 19

Expert Comment

by:Kash
ID: 40219094
when the problem occurs, what do you see in event logs. +- 20 minutes . post them here mate.
0
 

Author Comment

by:nigelbeatson
ID: 40231338
Sorry for the delay. I intend to go out to this site later today to try your suggestions. Will update once I have been.

Many thanks.
0
 

Accepted Solution

by:
nigelbeatson earned 0 total points
ID: 40269895
I dont think we will ever find out what the problem was here, as the computer has since failed and been replaced, and the problem is no longer evident. Thanks to all who tried to help.
0
 

Author Closing Comment

by:nigelbeatson
ID: 40281350
The problem was never identified, and replacement of the computer seems to have reolved it. Not sure why re installing windows did not achieve the same thing, but it did not. If anyone is unhappy about the points, please let me know.
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A quick step-by-step overview of installing and configuring Carbonite Server Backup.
If you get continual lockouts after changing your Active Directory password, there are several possible reasons.  Two of the most common are using other devices to access your email and stored passwords in the credential manager of windows.
This Micro Tutorial will give you basic overview of the control panel section on Windows 7. It will depth in Network and Internet, Hardware and Sound, etc. This will be demonstrated using Windows 7 operating system.
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.
Suggested Courses

885 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question