Solved

Outlook 2010 Missing emails

Posted on 2014-07-24
3
184 Views
Last Modified: 2014-10-28
Hi There

I have a client machine running outlook 2010 connected to exchange 2007 on a SBS server.

The client machine does not diplay items older then 3 months. I have checked that it is not located in an archive folder. I have re populated the user mailbox but still can only see 3 months email. Furthermore I have enabled / disabled the exchange cache mode and still can only see 3 months worth of email. The users OST file is large and so I am sure the mail is there but I can only see 3 montsh inbox and sent items. The OWA shows the same amount of 3 months email.

Any help would be appreciated.

Thanks
0
Comment
Question by:DeonLubbe
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 94

Expert Comment

by:John Hurst
ID: 40216497
There is a setting in Outlook Options, Advanced, Auto Archive Settings to Permanently Delete old items.  Is that turned ON?  

Are there Rules which delete email?
0
 
LVL 63

Accepted Solution

by:
Simon Butler (Sembee) earned 500 total points
ID: 40217669
If OWA doesn't show more than three months of emails, then the emails aren't there.
You need to look for PST files on the machine and import the content back. It could also be that another machine was used in the past (three months ago) and PST was used as the delivery location.

Simon.
0
 

Expert Comment

by:Muhammad Uzair Awan
ID: 40407953
If your exchange server and your local .ost have the same number of email then it is sure that remaining emails are not there. Those emails can be found in any other local outlook profile ".pst" data file or in any windows user account where the same id was configure before or on other system.

But always remember one point that whenever an email account is configured with Microsoft Exchange Server then a designated spaced allocated/allotted to that email account by Exchange Server Administrator. So it is possible if this email account was configured on MAPI Settings with Exchange Server since day first, then may be Exchange Server Administrator have deleted those emails.
0

Featured Post

Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
Many people use more than one email account and so it becomes difficult for them to manage them when they use separate accounts,  so, in this article, I have shared an easy way to add Other Mail Accounts in your Google Inbox. It helps to combine all…
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

735 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question