Solved

HP 2000-412nr Laptop Won't Recieve IP

Posted on 2014-07-24
12
465 Views
Last Modified: 2014-07-31
OS is Windows 7 Home Premium.  Problem I'm having is the machine connected to lan or WIFI will not capture an IP from the DHCP server (router).  It will however pickup the DNS IP's.  I can ping local IPs if I statically address but no external access.  System passes malware and virus scan.

I've booted the system with a Ubuntu disk and the LAN/WiFi works properly.  Something with the software.

Thanks in advance.
0
Comment
Question by:1namyln
  • 5
  • 2
  • 2
  • +2
12 Comments
 
LVL 9

Expert Comment

by:Sandeep Gupta
ID: 40218637
please check your IP\TCP settings
0
 
LVL 9

Expert Comment

by:Sandeep Gupta
ID: 40218640
make sure that your router is properly configured like NAT to get you internet.
0
 
LVL 20

Accepted Solution

by:
Iain MacMillan earned 250 total points
ID: 40218803
so you have 2 different adapters that do not receive an IP from your home router.  I assume that there are other devices connected to your home router fine, and they get IP addresses and internet access??

you say if you set a static IP you can ping locally, but you would need to add the router's IP as DNS & Gateway to be able to ping/connect outside to the Internet.

have you put any settings on your router like locking down by MAC address only?
are both your devices got their IPv4 connectors set to auto for DHCP on IP and DNS?
0
Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

 
LVL 1

Author Comment

by:1namyln
ID: 40219218
Other devices connect with no issues.  If I statically address, to include subnet mask and DNS info (local router or external DNS) no resolve.  I can ping locally but no internet access.
0
 
LVL 24

Assisted Solution

by:Lionel MM
Lionel MM earned 250 total points
ID: 40219265
Go into device manger (control panel), go to network adapters section, expand, right click on wired network driver, choose uninstall and then reboot. Do the same for the wireless adapter if the wireless isn't working either. See if that resolves it--if not go to the manufacturer site and download the latest drivers.
0
 
LVL 1

Author Comment

by:1namyln
ID: 40219303
Problem happens on either device of dissimilar MFG. Uninstall from Dev manager doesn't help.
0
 
LVL 20

Expert Comment

by:Iain MacMillan
ID: 40219331
what security software is installed -- AV/firewall??  Is IPv6 enabled or disabled?
0
 
LVL 1

Author Comment

by:1namyln
ID: 40219616
Was avg. Removed avg and switched firewall to off. No resolve.  Ip6 enables ATM.
0
 
LVL 24

Expert Comment

by:Lionel MM
ID: 40219808
can you ping the problem system from your router and other systems? have you manually added IP address, default gateway and primary and secondary DNS servers and then tested for external access? if this does not work then it is not a DHCP issue but if this does work then it is more than likely an issue with the DHCP rejecting requests from your system (then check event logs for details as to why).
0
 
LVL 2

Expert Comment

by:dshin10
ID: 40226690
Run command prompt as aministrator

"netsh int ip reset"
0
 
LVL 1

Author Comment

by:1namyln
ID: 40226721
Couldn't figure this out.  My guess is it had malware or something else prior to me repairing it that was removed and did something to the registry.  Ended up doing a fresh install.  Fixed the issue.  Thanks for your efforts.
0
 
LVL 1

Author Closing Comment

by:1namyln
ID: 40233347
Points are for efforts.  Ended up re-installing the OS.
0

Featured Post

Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

For some time some of our users experienced package loss on a couple of our Lenovo Thinkpad S531 machines running Windows 8 or Windows 8.1 64-bit OS. I was not able to find many answers online, but did after some investigation I began to suspect Blu…
Resolve DNS query failed errors for Exchange
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question