Link to home
Start Free TrialLog in
Avatar of Andrew Morris
Andrew MorrisFlag for New Zealand

asked on

My RDP session keeps dropping out or freezing up

Hi,

I connect 7 tablet to a Windows 7 PC that has Thinstuff RDP software installed to allow up to 10 connections at once..
The tablets are connected over the wireless LAN and have good signal strength. The internet never drops out, only from time to time the tablets will disconnect from the RDP session or it will freeze up.

The PC is an i5 with 4GB of ram 64bit. Maybe adding extra ram will help
Avatar of Kimputer
Kimputer

It could be the software. If you have another client PC, please test thoroughly with this cleint PC. Usually a "server" PC won't disconnect or freeze up. If it freezes and you reconnect successfully, it's mostly the clients fault, not the "server" fault (in this case probably the client software). It could also still be your Wifi connection. While it seems your internet is still up, it might have dropped enough packets (and RDP needs a continuous good connection without dropped packets) for it to freeze or disconnect, while other apps like Youtube and web browsing just stutters (or show nothing at all, since it buffered some data ahead).
Good signal doesnt' always mean 100% stable. Sometimes a Wifi connection with 5 (or max) bars will still be unstable, depending on multiple factors. Sit closer to the Wifi router (please be in the same room) to test some more.
So conclusion, test with another client (this will most probably rule out a "server" problem), and test sitting closer to the router (this will rule out wifi problems).
ASKER CERTIFIED SOLUTION
Avatar of dshin10
dshin10

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial