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MS Access 2013 on Windows 8.1: error 3043 disk or network error

Posted on 2014-07-25
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Last Modified: 2015-11-08
After upgrading windows 8.0 to 8.1 a Ms Access 2013 application, with the DB file on a network share, gives an "error 3043 disk or network error" a couple times a day.

I have tried  a clean installation of windows 8.1 on the laptop's, updating network card drivers, disabeling power saving and green ethernet etc. But nothing seems to work except going back to windows 8.0.

A different laptop with other hardware also with windows 8.1 has the same problem, a different laptop still with Windows 8.0 is working fine.

Something in windows 8.1 causes Access to lose it's connection to the database, does anyone have an idea what this might be?
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Question by:bitplus
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by:McKnife
ID: 40219102
Hi.

First try would be to install all windows updates including optional ones, for office 2013 as well.
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by:Joseph O'Loughlin
ID: 40219122
Open a command prompt (cmd)
Net Statistics Workstation
Note that this gives how long your machine has been on, and network statistics.
Report back here the number of disconnections approximating per hour
If you are networked over wireless, don't expect improvements.
If you are on a wired network, is there an network administrator?  I.E. Are the managed switches being managed?  What make and model of hub, switch or router is the client connected to, and similarly for each device back to the server, where if network teaming is used, how is it configured (similar for trunk links between switches).  If managed, pull port statistics.  If unmanaged, check your system eventlog for messages from your network card, and report back here.
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by:Joseph O'Loughlin
ID: 40219164
If you are using
Windows Defender, Microsoft’s free antivirus solution in Windows 8, now includes network behavior monitoring to help detect and stop the execution of known and unknown malware. Internet Explorer scans binary extensions (e.g. ActiveX) using the antimalware solution before potentially harmful code is executed.

The Malware resistance may be trottling your network connection.  Test without antivirus/internet protection products then again with a commercial network security product.
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Author Comment

by:bitplus
ID: 40351741
Hello,

I ran the commands, but there are no lost connections today. It's in dutch, but you can understand.
No Microsoft antivirus, just Nod32 eset.


Statistieken vanaf 30-9-2014 07:26:45


  Ontvangen bytes                              2274967191
  Serverberichtblokken (SMB's) ontvangen       149
  Verzonden bytes                              8623428054
  Serverberichtblokken (SMB's) verzonden       144
  Leesbewerkingen                              718140
  Schrijfbewerkingen                           13478
  Geweigerde onbewerkte leesbewerkingen        0
  Geweigerde onbewerkte schrijfbewerkingen     0

  Netwerkfouten                                0
  Gemaakte verbindingen                        18
  Opnieuw gemaakte verbindingen                0
  Verbroken serververbindingen                 0

  Gestarte sessies                             0
  Vastgelopen sessies                          0
  Mislukte sessies                             0
  Mislukte bewerkingen                         0
  Telling gebruik                              115
  Mislukte telling gebruik                     0

De opdracht is voltooid.
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by:McKnife
ID: 40353022
Did you do all the updates as suggested yet?
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Expert Comment

by:Joseph O'Loughlin
ID: 40353296
Retest when there's been errors.  Watch that usage count, as for clients acting as servers it will start dropping connections at 20.
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Accepted Solution

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bitplus earned 0 total points
ID: 41185849
The application provider has managed this problem further so it's up to the programmers now.
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Author Closing Comment

by:bitplus
ID: 41208046
There was no solution.
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